- Providing technical expertise and end-user support in the areas of Mac OS, Microsoft Windows platform (Windows 10), Microsoft Office 365, off-the-shelf applications, Remote Connectivity Platform, network/local Client & Canon printers via desk side, phone support or remote support
- Tenacious logging of tickets and timely resolution of first-line issues, or escalation to other support teams
- Providing desktop/laptop break/fix/maintenance support
- Providing support to growing mobility platform (iOS, Android and windows-based platform)
- Technology onboarding deployment and offboarding asset recovery
- PC and Laptop build
- Experience working in an ITIL based Service Desk
- Extensive knowledge and experience with Windows based technologies
- Hardware platforms including Client laptops & Cisco phones.
Microsoft technologies such as Active Directory, SCCM and Exchange
Address
Form of work
