Address
Form of work- Is this contract to hire/possible extension? Yes, tempt to perm possible for the right candidate
- Shift start time and end time? M-F, 8a to 5p
- Will the individual be required to work on site/is this remote? Onsite majority of the time with use of remote support skills to support users outside the facility
- Driving or Non-Driving? Non-driving
- Prescreen Questions? At least 5 years enterprise client experience.
Prescreen Questions:
- How many years experience do you have with installing and repairing?
- Desktops:
- Laptops:
- Servers
- Printers
- How many years experience do you have with Server & Storage Hardware Break-Fix?
- How many years experience do you have with Troubleshooting?
- How many years experience do you have with Software?
- How many years experience do you have with Hardware?
- How many years experience do you have with ticketing systems?
- What certifications do you have (if any)?
- Do you have a reliable backup vehicle if your current vehicle breaks down? (Lyft, Uber, Bus, Train are not valid backups)
- Being fully vaccinated is required for this position.
Job description:
As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations. This is a journeyman position for the typical desk side support technician. You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk. Your assignments will range in complexity from troubleshooting and repair, to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products.
Responsibilities:
- Provides support for software, hardware and networking support for desktops, laptops and servers
- Basis knowledge and support skills for desktop and network printers.
- Smart Hands skills for servers and network equipment
- Performs disk replacement on enterprise storage products
- Installs and maintains PCs and associated software, networks, servers and peripherals
- Supports network products from operational and maintenance perspectives
- Performs installs, moves, adds and changes as required
- Tests and certifies PCs, networks, servers and client approved applications
- Provides follow-up on problems or escalation
- Maintains a high degree of professionalism in actions, demeanor and dress
- Insures customer satisfaction throughout the service delivery transaction
- Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
