Desktop & Av Support - University Library

Desktop & AV Support - University Library

Hiring Department: University Library

Location:  Chicago, IL USA

Requisition ID: 1022256

Posting Close Date: 1/23/2024

About the University of Illinois Chicago

UIC is among the nation's preeminent urban public research universities, a Carnegie RU/VH research institution, and the largest university in Chicago. UIC serves over 34,000 students, comprising one of the most diverse student bodies in the nation and is designated as a Minority Serving Institution (MSI), an Asian American and Native American Pacific Islander Serving Institution (AANAPSI) and a Hispanic Serving Institution (HSI). Through its 16 colleges, UIC produces nationally and internationally recognized multidisciplinary academic programs in concert with civic, corporate and community partners worldwide, including a full complement of health sciences colleges. By emphasizing cutting-edge and transformational research along with a commitment to the success of all students, UIC embodies the dynamic, vibrant and engaged urban university. Recent "Best Colleges" rankings published by U.S. News & World Report, found UIC climbed up in its rankings among top public schools in the nation and among all national universities. UIC has nearly 260,000 alumni, and is one of the largest employers in the city of Chicago.

This is a full-time and benefits eligible position.   UIC offers competitive salaries commensurate with experience.  In addition all full time benefits eligible positions include a comprehensive benefits package which include; Health, Dental, Vision, Life, Disability & AD&D insurance, a defined benefit pension plan as well as paid leave which includes; Vacation, Holiday and Sick.  In addition we offer tuition waivers for employees and dependents.  Click for a complete list of Employee Benefits

UIC is seeking a Desktop & AV Support to join our University Library.  This role supports public and staff desktop computing and AV environments in the Daley Library and the Library of the Health Sciences-Chicago. Maintains A/V systems and is the primary contact for events in the libraries. Installs, deploys, and maintains desktop computing systems in a mixed environment (Windows, Mac). Monitors, troubleshoots and resolve system applications and network connectivity issues.

Duties & Responsibilities:

• Select, maintain and operate A/V equipment in the Library's Chicago sites and act as the primary resource for event support.
• Install and maintain endpoint management systems for remote installation, imaging, pushing upgrades, monitoring software for all library computers. Maintain hardware and software inventory.
• Solve hardware and software issues for staff and public computers; identify, research, and resolve problems related to operating systems, applications and network connectivity.
• Maintain system security including network infrastructure in accordance with University security policies.
• Provide training and serve as a resource for IT student employees in resolving complex technical issues.
• Write and maintain systems documentation.
• Perform other related duties and participate in special projects as assigned.

Minimum Qualifications Required:

1. High School Diploma or GED equivalent
2. Minimum 1 years of professional IT experience within IT Support Services which includes demonstrated experience providing end-user technical and troubleshooting support with computer hardware, software and classroom technologies within desktop and networking environments via, telephone, ticketing systems and/or onsite resolution.
3. Demonstrated experience performing Windows desktop support in an organization.

Preferred Qualifications:

• Bachelor's degree (degree in computer science, information science, or closely related field 
• Experience setting up and operating A/V equipment for in-person and hybrid meetings and classroom instruction.
• Experience using a configuration management tool (SCCM, Intune)
• Active directory experience
• Demonstrated experience working effectively in a team environment.
• Demonstrated experience performing Macintosh desktop support
• Excellent written and verbal communication skills.
• Ability to effectively troubleshoot technical problems, isolate problem causes, and implement solutions. 
• Demonstrated ability to interact effectively with stakeholders and to provide excellent user-centered service in a culturally diverse higher education environment. 

To Apply: For fullest consideration click on the Apply Now button, please fully complete all sections of the onlineapplication including adding your full work history with specific details ofyour duties & responsibilities for each position held.  Fully completethe education, licensure, certification and language sections. Youmay upload a resume, cover letter, certifications, licensures, transcripts anddiplomas within the application.

Please note that once you have submitted your application you will not be able to make any changes. In order to revise your application you must withdraw and reapply. You will not be able to reapply after the posting close date. Please ensure the application is fully completed and all supporting documents have been uploaded before the posting close date.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, COVID-19 vaccination requirement, and employment eligibility review through E-Verify.

The university provides accommodations to applicants and employees. Request an Accommodation