Address
Form of workDescription
Role: Desktop Support Technician
Location: San Rafael, California
Cognizant overview
Cognizant Technology Solutions (NASDAQ: CTSH) is one of the world's leading professional services companies, redefining customers' business, operating, and technology models for the digital economy. With annual revenues of ~$16 billion and a market value of ~$35 billion, the company aids prominent clients in adapting to shifts and disruptions within their markets. Cognizant has a 25-year record of industry-leading growth (both organic and through acquisitions) and was recently named to the top 20 of the Fortune Future 50 list - a ranking of U.S. companies with the best prospects for breakout growth.
At Cognizant, we give organizations the insights to anticipate what customers want and act instantly to deliver on those demands so our clients can achieve the goal of every modern business: staying one step ahead of a constantly evolving world. In addition to honors such as being listed #194 on Fortune's 2022 Fortune 500, Cognizant was again named on Fortune's List of the Global Most Admired Companies for 2022.
About the group:
Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the rapidly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to run the business in a secure environment.
Role Responsibilities:
• Good Working skills on Win11/Win10 Laptop Provisioning & support
• Having a good working skill on Mac Devices & Support
• Be the first point of contact for personnel who are experiencing technical issues with their computer.
• Complete basic troubleshooting with the customer to attempt to ascertain the problem they are having
• Use various methods to check their desktop, including logging into it remotely if required.
• Perform updates and upgrades to computers, hardware, and software as needed.
• Create tickets on the online system to provide details of the desktop problem, and escalate to a senior team member if it cannot be fixed.
• Assist with troubleshooting and resolving desktop, printer, network, and internet connectivity problems as required.
• Update the status of repairs on the online system.
• Explain issues in simple and understandable terms to the person you are assisting.
• Liaise with other Helpdesk agents to gain support in fixing bigger issues.
Required Qualifications:
• Good Working skills on Win11/Win10 Laptop Provisioning & support
• Having a good working skill on Mac Devices & Support
Skill matrix
Skill Proficiency
Mandatory Skills
(Top 5 Keywords or skills)
Years of Experience
Basic Knowledge
Medium
Expert
Desktop Management - Win 11 & Win 10
3
Yes
Yes
Desktop Management - Mac support
3
Yes
OS imaging support
3
Yes
Field services Support
3
Yes
Hourly rate and other compensation:
The hourly rate for this position is between $27.00-$36.00 per hour, depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
Benefits : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Qualifications
Technical Skills
SNo
Primary Skill
Proficiency Level *
Rqrd./Dsrd.
1
Field Services
PL1
Required
* Proficiency Legends
Proficiency Level
Generic Reference
PL1
The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.
PL2
The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.
PL3
The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.
PL4
The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.
Role: Desktop Support Technician
Location: San Rafael, California
Cognizant overview
Cognizant Technology Solutions (NASDAQ: CTSH) is one of the world's leading professional services companies, redefining customers' business, operating, and technology models for the digital economy. With annual revenues of ~$16 billion and a market value of ~$35 billion, the company aids prominent clients in adapting to shifts and disruptions within their markets. Cognizant has a 25-year record of industry-leading growth (both organic and through acquisitions) and was recently named to the top 20 of the Fortune Future 50 list - a ranking of U.S. companies with the best prospects for breakout growth.
At Cognizant, we give organizations the insights to anticipate what customers want and act instantly to deliver on those demands so our clients can achieve the goal of every modern business: staying one step ahead of a constantly evolving world. In addition to honors such as being listed #194 on Fortune's 2022 Fortune 500, Cognizant was again named on Fortune's List of the Global Most Admired Companies for 2022.
About the group:
Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the rapidly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to run the business in a secure environment.
Role Responsibilities:
• Good Working skills on Win11/Win10 Laptop Provisioning & support
• Having a good working skill on Mac Devices & Support
• Be the first point of contact for personnel who are experiencing technical issues with their computer.
• Complete basic troubleshooting with the customer to attempt to ascertain the problem they are having
• Use various methods to check their desktop, including logging into it remotely if required.
• Perform updates and upgrades to computers, hardware, and software as needed.
• Create tickets on the online system to provide details of the desktop problem, and escalate to a senior team member if it cannot be fixed.
• Assist with troubleshooting and resolving desktop, printer, network, and internet connectivity problems as required.
• Update the status of repairs on the online system.
• Explain issues in simple and understandable terms to the person you are assisting.
• Liaise with other Helpdesk agents to gain support in fixing bigger issues.
Required Qualifications:
• Good Working skills on Win11/Win10 Laptop Provisioning & support
• Having a good working skill on Mac Devices & Support
Skill matrix
Skill Proficiency
Mandatory Skills
(Top 5 Keywords or skills)
Years of Experience
Basic Knowledge
Medium
Expert
Desktop Management - Win 11 & Win 10
3
Yes
Yes
Desktop Management - Mac support
3
Yes
OS imaging support
3
Yes
Field services Support
3
Yes
Hourly rate and other compensation:
The hourly rate for this position is between $27.00-$36.00 per hour, depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
Benefits : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Qualifications
Technical Skills
SNo
Primary Skill
Proficiency Level *
Rqrd./Dsrd.
1
Field Services
PL1
Required
* Proficiency Legends
Proficiency Level
Generic Reference
PL1
The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.
PL2
The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.
PL3
The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.
PL4
The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.
