Address
Form of workI am a recruiting consultant with Artech, and I am hoping I can help you find the perfect next opportunity for your career goals. You very well could be happy in your present role but might be looking for a more challenging project or maybe you want to explore opportunities outside your comfort zone. I am currently recruiting for a Technical / Deskside Support IIIfor one of our direct clients in the US. Below are the specs for the role:
Job Title: Infrastructure - Technical / Deskside Support III
Location: San Jose, CA and Oakland, CA (1 Position at each location)
Duration: 3-6 Months
Pay Rate Range: $25.00 - $27.00/hr on W2
Job Description:
• Responsible for installing, maintaining, servicing and repairing (break-fix) desk side computer related products and legacy systems which include hardware, software, networking and operating systems. Equipment support may include Enterprise Server, PC & laptop computers, storage sub-systems and drives, computer and telecommunications systems as well as networking.
• Provides call taking and site specific support
• Provides maintenance and support on legacy products
• Installs and maintains PCs and associated software, networks, servers and peripherals
• High level of expertise in PC operating systems i.e. Microsoft/Linux/Unix, networking SW, anti virus SW. and all tier one manufacturer server, PC and printer products, OEM network devices, and document processing products.
• Supports network products from operational and maintenance perspectives
• Performs installs, moves, adds and changes (IMACs) as required
• Tests and certifies PCs, networks, servers and client approved applications
• Provides follow-up on problems or escalation, takes responsibility for potential or desired follow-up
• Ensures customer satisfaction by advising customers on preventative maintenance
• Maintains a functional understanding of company service solutions
• May lead and direct the work of others
• May have Project Management responsibilities for smaller less complex projects
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Insures customer satisfaction throughout the service delivery transaction.
• Specific Manufacturers certifications as required. i.e. EMC, Dell, Cisco, Microsoft, COMPTIA, and NETWORKPLUS
• MCP, MCDST, and/or MCSE Certification desired but not required.
• HP, Dell, Toshiba, and IBM certifications strongly preferred
Preferred Skills: Microsoft Office (all versions), Handhelds (Desktop and Handheld software) Printers and Laptops.
• Experience in troubleshooting software and hardware problems
• Knowledgeable in servers, storage systems, Microsoft/Linux/Unix applications, network protocol, internetworking, configuration, and possess advanced PC support capability
• Ability to test and certify PC, networks, servers and software applications and associated peripherals
• Ability to gain knowledge of and follow up on client specific internal procedures and service delivery requirements
• Excellent analytical and communication skills (verbal, written and interpersonal)
• Ability to work and plan tasks independently, tolerance for stress
• Quality oriented with attention to Detail
Click “APPLY” to send your resume for this role or you can send an email to me at Kiranmai.Reddy@artech.com. You can also reach me directly at 973-447-1847.
Artech has been an employer-of-choice for 27 years, proudly serving over 80 Fortune 500 companies. We have dedicated professionals that will help you with your next career move. Our recruiters will listen carefully to your career goals and then match your skills and aspirations to various open roles. There is nothing we are more passionate about than finding candidates a rewarding job that makes them happy. Artech is an EEO Employer.
Job Title: Infrastructure - Technical / Deskside Support III
Location: San Jose, CA and Oakland, CA (1 Position at each location)
Duration: 3-6 Months
Pay Rate Range: $25.00 - $27.00/hr on W2
Job Description:
• Responsible for installing, maintaining, servicing and repairing (break-fix) desk side computer related products and legacy systems which include hardware, software, networking and operating systems. Equipment support may include Enterprise Server, PC & laptop computers, storage sub-systems and drives, computer and telecommunications systems as well as networking.
• Provides call taking and site specific support
• Provides maintenance and support on legacy products
• Installs and maintains PCs and associated software, networks, servers and peripherals
• High level of expertise in PC operating systems i.e. Microsoft/Linux/Unix, networking SW, anti virus SW. and all tier one manufacturer server, PC and printer products, OEM network devices, and document processing products.
• Supports network products from operational and maintenance perspectives
• Performs installs, moves, adds and changes (IMACs) as required
• Tests and certifies PCs, networks, servers and client approved applications
• Provides follow-up on problems or escalation, takes responsibility for potential or desired follow-up
• Ensures customer satisfaction by advising customers on preventative maintenance
• Maintains a functional understanding of company service solutions
• May lead and direct the work of others
• May have Project Management responsibilities for smaller less complex projects
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Insures customer satisfaction throughout the service delivery transaction.
• Specific Manufacturers certifications as required. i.e. EMC, Dell, Cisco, Microsoft, COMPTIA, and NETWORKPLUS
• MCP, MCDST, and/or MCSE Certification desired but not required.
• HP, Dell, Toshiba, and IBM certifications strongly preferred
Preferred Skills: Microsoft Office (all versions), Handhelds (Desktop and Handheld software) Printers and Laptops.
• Experience in troubleshooting software and hardware problems
• Knowledgeable in servers, storage systems, Microsoft/Linux/Unix applications, network protocol, internetworking, configuration, and possess advanced PC support capability
• Ability to test and certify PC, networks, servers and software applications and associated peripherals
• Ability to gain knowledge of and follow up on client specific internal procedures and service delivery requirements
• Excellent analytical and communication skills (verbal, written and interpersonal)
• Ability to work and plan tasks independently, tolerance for stress
• Quality oriented with attention to Detail
Click “APPLY” to send your resume for this role or you can send an email to me at Kiranmai.Reddy@artech.com. You can also reach me directly at 973-447-1847.
Artech has been an employer-of-choice for 27 years, proudly serving over 80 Fortune 500 companies. We have dedicated professionals that will help you with your next career move. Our recruiters will listen carefully to your career goals and then match your skills and aspirations to various open roles. There is nothing we are more passionate about than finding candidates a rewarding job that makes them happy. Artech is an EEO Employer.
