Tier1 Help Desk Support Engineer (Part-Time)

Handle Tier 1 Help Desk escalations through tickets or phone. Follow up on outstanding requests and ensure timely resolution Create accounts in Active Directory and configure hardware as part of on-boarding process Support audio and video equipment in conference rooms Manage and monitor internal assets to ensure accurate inventory records Candidates should have a mix of technical and customer service skills, and be passionate about technology and helping people. We support both Macs and PCs, BYOD, printer, faxes, copiers, etc.

Responsibilities:

• Responding to queries on the phone, via email, in person, or through remote access

• Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software

• Training computer users

• Managing Help Desk tickets in a timely manner

• Documenting customer interactions

• Running diagnostics to resolve customer reported issues

• Escalating issues to the next Tier with clear documentation

Bonus:

PowerShell scripting

Hyper-V experience

DNS/ Networking skills

Cisco Router experience

AWS EC2, Lambda experience.