Design & Development Training Specialist

This position is open to current Colorado residents only.

Please note: This recruitment may be used to fill multiple vacancies.

Most State of Colorado employees are eligible for a great benefit package! Please see the Supplemental Information section below for details!

Work Unit:

The Health Care and Economic Security - Staff Development Division (SDD) is the training connection between the Colorado Department of Human Services (CDHS), the Colorado Department of Health Care Policy and Financing (HCPF) and the Governor's Office of Information Technology (OIT). Using a multidisciplinary approach, staff from a range of programmatic and technological specialties representing three state agencies work together to develop and deliver comprehensive competency-based training. The SDD serves the 64 county departments of Social/Human Services and roughly 4500 eligibility technicians across the State as well as medical assistance, presumptive eligibility, and certified application assistance sites for assistance programs housed within the CBMS automated system. The work unit consists of supervisors, lead workers, trainers, developers, LMS administrators, evaluators, and support staff. The SDD utilizes a variety of training methods including but not limited to distance learning, computer-based training, classroom instruction, simulations, guided job tasks, individual and group activities, skills practice opportunities, self-study, and experiential learning. The SDD also develops tools to support adult learning and learning transfer.
The work unit for this position (Design & Development) develops, maintains, coordinates, and implements a robust training program and curriculum to address the training needs of approximately 5,000 eligibility workers statewide. The training program blends a combination of delivery methods and implements a methodology to measure training effectiveness through evaluation of standardized quality measures. The work unit ensures that Department staff, eligibility sites, community partners, vendors, and other stakeholders receive consistent and accurate program information through professional training while demonstrating the best practices and standards within the training industry. All eligibility training projects are assigned to the work unit to administer, monitor, and process to completion.

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Please Note: This position has hybrid work arrangements. Effective September, 2023 employees are expected to report to the Denver office at least 2 days a week. These arrangements are subject to change.

Job Description:

This position is in training design, development, and implementation of a variety of online training courses, methods and materials for Public Assistance Programs. In collaboration with other training unit staff, position is in training to perform duties required for development and maintenance of online learning courses regarding Public Assistance Programs policy and the Colorado Benefits Management System (CBMS). Position works with other training staff to learn to maintain, coordinate and implement a comprehensive training program to address the Public Assistance Programs training needs of eligibility workers statewide. This position also helps ensure the smooth and effective functioning of learning events and special projects through administrative support. This position provides technical support as a coordinator for the LMS and online engagement platform.
Online Course Development and Maintenance:

• This position will assist the Training Specialist III's to create and update high quality, comprehensive, and accurate training courses and materials within management-established timelines.. Using guidance from the work lead and/or the supervisor, the position will choose the best course of action in order to update assigned training materials. In authoring online learning courses, position is in the training phase to create and edit images such as CBMS screenshots, illustrations, and graphics used for the training theme using advanced imaging editing tools such as Adobe Photoshop and Illustrator. Position is in the training phase to use online review tools to host published courses for stakeholder review and approval.

Learning Management System Support:

• This position provides technical assistance in the support of the SDD Learning Management System (LMS). This position aids and supports the LMS/Web Administrator on assignments regarding the routine and daily operation, use, and configuration of the LMS. This position is in training to identify and communicate opportunities for process and quality improvements, providing feedback on usage, defects, and suggested enhancements. The position supports the tracking and update of web-based training files, course materials, and facilitator and participant guides.

Performs other duties as assigned. Participated in other projects, initiatives, opportunities, and meetings as assigned.

Important Note: Please review your application to ensure completion. For the most equitable applicant experience, CDHS' hiring teams consider only the contents of your application to determine meeting minimum qualifications and for the comparative analysis process. Experience is calculated on a full-time equivalency basis, therefore, it is important to accurately notate the hours you averaged per experience section entry. Volunteer work or related type of experience may be used to meet the qualifications, but must be clearly documented. It is paramount that in the experience portion of the application, the applicant describes the extent to which they possess the education, experience, competencies and background as they relate to the duties outlined in the job announcement.

Minimum Qualifications:

• 5 years of professional experience in learning and development, including graphic design, learning management system support, and/or curriculum development.

OR

• Bachelor's degree from an accredited institution in a field of study related to the work assignment and one (1) year of professional experience in user experience design, instructional design, or adult education.

Substitutions:
Additional appropriate education (e.g. MA degree) will substitute for the required experience on a year-for-year basis.

Preferred Qualifications:

• Current or previous experience working as a State of Colorado Employee

• Professional experience working directly with Public Assistance Programs in the aspects of training and/or eligibility

• At least 1 year developing infographics

• At least 1 year working with multi-media software applications

• Excellent time management skills, word processing and presentation software skills, and both verbal and written communication skills

• Knowledgeable about learning management systems, instructional design, and e-learning platforms

  • Preference will be given to those with Cornerstone LMS Experience

• Experience working with Google applications.

Conditions of Employment:

• Standard background check.
• This position is required to travel routinely to deliver training to CDHS facilities across the state (e.g., Pueblo, Grand Junction).

• Former State employees who were disciplinarily terminated or resigned in lieu of termination must (1) disclose that information on the application (2) provide an explanation why the prior termination or resignation should not disqualify the applicant from the current position, (3) provide the employee number from the applicant's prior State employment. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination and failure to provide this information will disqualify the applicant from future State employment with CDHS.

Appeal Rights:

If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email (dpa_state.personnelboard@state.co.us), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department's action.

For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.

How to Apply

The Assessment Process

For additional recruiting questions, please contact amber.holcomb@state.co.us.

About Us:

If your goal is to build a career that makes a difference, consider joining the dedicated people of the Colorado Department of Human Services (CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado. In addition to a great location and rewarding and meaningful work, we offer:

• Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan www.copera.org plus 401(k) and 457 plans

• Medical and dental health plans

• Employer supplemented Health Savings Account

• Paid life insurance

• Short- and long-term disability coverage

• 11 paid holidays per year plus vacation and sick leave

• BenefitHub state employee discount program

• Employee Wellness program MotivateMe

• Excellent work-life programs, such as flexible schedules, training and more

• Remote work arrangements for eligible positions

*Some positions may qualify for the Public Service Loan Forgiveness Program. For more

information, go to https://www.colorado.gov/pacific/dhr/student-loan-forgiveness-programs.

Our Values:

We believe in a people-first approach: To serve the people of Colorado, we develop a culture and work environment that creates an energized, inspired, and healthy team capable of giving their best to Coloradans.

Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement.

We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado.

Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public.

We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy.

Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.

We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of diverse backgrounds and abilities.

ADAA Accommodations:CDHS is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Nancy Schmelzer, at cdhs_ada@state.co.us or call 1-800-929-0791.

~THE STATE OF COLORADO IS AN EQUAL OPPORTUNITY EMPLOYER~

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Employment Type: Full Time