Deputy Manager Ft

Job Overview: Leica Camera is searching for a proactive and dedicated Deputy Manager to support our store operations. As Deputy Manager, you will collaborate closely with the leadership to ensure the store's efficient operation and exceptional customer experience. This role requires strong leadership, organizational skills, and a passion for photography.

Role Overview

• Assist in the daily operation of the store

• Sales of full product line to customers

• Assist General Manager with all aspects of retail sales and operations

• Be a respected leader of the team of experienced Leica Sales Professionals

• Contribute to the enhancement and maintenance of an integrated sales plan involving the store, social media, networking, customer relationship management, Leica Gallery events, and Akademie training programs

• Assist General Manager in the recruiting, hiring and training of new employees

• Assistant key-holder to store and internal security in absence of General Manager

Core Responsibilities

Brand

• Be a genuine Brand Ambassador for Leica. Understand the desire and appreciation of the legacy, technological innovation and exquisite design of our products

• Promote the store and store website by liaising with Leica and third party resources

• Photographic Sales

• Learn technical and practical features of full Leica product line

• Provide in-store and off-site demonstrations of full product line, as needed

• Demonstrate technical selling skills and product knowledge for consumer and professional photography and sport optic products

• Responsible for monthly/yearly sales goals

Customer Service

• Enhance and maintain customer relationship management strategy for the store

• Assist in developing and maintaining VIP relationships

• Host or joint host for some of the store events

Team Management

• Assist General Manager in addressing staffing performance: conduct appraisals and performance reviews; and contribute to providing or organizing training and development

• Motivate Sales Associates to increase sales and ensure efficiency

• Work on the sales floor regularly, motivate staff, sell to customers, and identify and resolve urgent issues

Operational

• Ensure the POS operation, cash handling procedures and transactions are carried out accurately and all orders and paperwork are completed

• Ensure that the Leica store website is up to date and price/product correct for preowned products

• Contribute to analyzing sales figures and forecasting future sales volumes to maximize profits

• Maintain store services and physical presentation to corporate standards

• Suggest strategies for managing stock levels and stock control

• Such other duties as the General Manager may, at times, reasonably require

Leica Camera Inc. Support

• Available to provide support for any other Leica Camera Inc. requirement. Potentially including consumer trade shows, other location support, and special projects

Operation

• In store / via phone / via web

Relationships

• Maintain regular contact with key store customers to ensure high levels of customer satisfaction

• Positively interact and cooperate with all company employees

• Maintain professional internal and external relationships that meet company core values

Comp: $25/hour

Commissions and Bonus Eligible