Assistant Deputy Director - Crew Management Workforce

POSTING NO:

5149

JOB TITLE:

Assistant Deputy Director – Crew Management Workforce

DEPT/DIV:

Operations

WORK LOCATION:

GCT

FULL/PART-TIME:

FULL

SALARY RANGE:

$98,205.00 – 128,893.80

DEADLINE:

January 12th, 2024.

Opening:

MTA Metro-North Railroad is a dynamic organization, operating out of the jewel of New York City, Grand Central Terminal.  We provide service to over 86.5 million customers, traveling in and out of New York and Connecticut.  A subsidiary of the Metropolitan Transportation Authority, Metro-North Railroad is one of the busiest commuter railroads in the nation.  MTA Metro-North Railroad strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities to its employees.

This position is eligible for telework which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire.

Position Objective:

Oversee the planning and forecasting of train crew workforce demands to ensure effective and efficient utilization of T&E employees. Supervise Crew Management staff in deploying daily T&E workforce to meet business needs and ensure service and cost objectives are being met. Develop and ensure timely implementation of scheduling and other long-term workforce planning programs that align with special schedules, collective bargaining agreements, and budgetary initiatives.

Responsibilities:

• Oversee the process and compliance with staffing train and engine employees to cover regularly scheduled assignments, planned/unplanned absences, increases/decreases in Capital Flag work, and changes to assignments for special/holiday schedules.
• Manage, plan, and ensure effective coordination of the weekly CBA job advertisement/bids and awards process and the establishment of Extra Lists to cover planned absences. Supervise CMC managers and represented staff in the execution of these duties.
• Oversee and enforce MNR policies and procedures up to and including attendance as it relates to Kronos/ATS/DTS policies of represented and non-represented staff in accordance with the disciplinary process.
• Address personnel issues as they arise in compliance with MNR policies and procedures.
• Mentor and develop staff with the professional and technical abilities to meet the current and future needs of the department.
• Initiate and support new processes and platforms in support of the Crew Management office.
• Supervise staff in the execution of schedule loads (including schedules for crew book changes, Holiday and Special Schedules, Service Changes, and other ad hoc schedule changes). Coordinate with CMC managers to resolve CMS issues and any scheduling discrepancies in the system.
• Ensure effective coordination, scheduling, and implementation of MNR special schedules (e.g., Holidays, Yankee Stadium Events). Oversee the review, analyses, and provide managerial approval of schedule changes, including approving and tracking that schedule changes are properly input into CMS.
• Independently review, analyze, and provide approval of T&E employee claims submitted on CMS pursuant to the relevant collective bargaining agreement.
• Lead coordination with Capital Trainmasters, Asst. Superintendents, and Line Superintendents to effectively organize required Capital work schedules/assignments for crew book picks.
• Develop, implement, and modify both short and long-term reporting on labor costs, including vacations, holidays, vacated train assignments, guarantee and relief days, etc.
• Respond to service disruptions to support field operations by coordinating T&E crews for ad hoc schedules based on qualifications, and hours of service. Manage CMC support and implementation of emergency service plans and other duties as assigned in support of corporate/departmental goals.
• Provide support to other CMC managers to meet daily operational needs.
• Provide supervision and guidance to the CMC Workforce.
• Other duties as assigned.

Required Qualifications:

Required Knowledge/Skills/Abilities:

• Working knowledge of ACRE 1&9 Collective Bargaining Agreements, MNR Operating Rules, Physical Characteristics, and Federal Rules regarding the operation of trains and equipment and Passenger Hours of Service
• Working knowledge of Transportation Line Operations, equipment programs, Mechanical, Engineering, and Station functions.
• Strong leadership skills with the ability to organize, oversee, and direct the activities of both subordinates and others.
• Strong planning, time management, and organizational skills. · Must possess quantitative and analytical skills to effectively determine and resolve service delivery problems.
• Strong verbal and written communication skills to effectively communicate with all levels in the organization and outside agencies.
• Working knowledge of Microsoft Office, Crew Management System (CMS), TMIS, and train tracking. Must be able to gain functional level skills on CMS within 3 months of hire.
• Must be flexible to work late evenings and weekends, and to be on-call seven days a week when required.
• Strong interpersonal skills with the ability to discuss and appropriately manage contractually based claims, grievances, and other issues presented by union officials.
• Working knowledge of (or must gain within 6 months of hire) MTA, Metro-North, and departmental policies, and procedures. Strong ability to ensure compliance with policies and procedures for supervised staff.

Required Education/Experience:

• Bachelor’s Degree in transportation, business, engineering, public administration, or related field. Demonstrated equivalent education, experience, or technical credentials may be considered in lieu of a degree.
• Minimum of seven (7) years of progressively complex experience in a Transportation Operations, Engineering, Maintenance-of-Way, or Maintenance-of-Equipment environment with emphasis on service delivery.
• Minimum of three years’ experience managing staff, projects, and/or processes.

The following is preferred but other satisfactory combinations of relevant experience, education, and/or technical credentials will be considered:

• Master’s degree in business administration or related field
• Experience supervising represented employees at MNR, including knowledge of the grievance and discipline processes in the relevant collective bargaining agreements.

Other Information

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

Employees driving company vehicles must complete defensive driver training once every three years for current MNR drivers; or within 180 days of hire or transfer for an employee entering an authorized driving position.

Selection Criteria

Due to the competitive nature of the selection process, not all qualified candidates who meet the minimum requirements for the position are guaranteed an interview. To be selected for a position, one must meet the following criteria: (1) satisfy the minimum requirements listed in the job posting, (2) if applicable, successfully pass a written and practical exam, (3) satisfy a background investigation (including but not limited to, employment, education, and criminal history), and (4) pass a verbal interview. Metro-North may also require the applicant to undergo a physical ability test, and, if the Company extends a conditional offer, may require him or her to undergo a medical examination, which may include toxicological testing. Failure to pass any step within the hiring process will result in the disqualification of your application.

Additional Criteria for Current Employees: Current Metro-North employees must be in active service to be eligible for consideration. Agreement Employees applying for a position outside of their present craft are required to have worked in your current union for at least one (1) year preceding the Application Deadline to be eligible to apply for a posted position and have completed the agreed upon formal training commitment, including on-the-job training or lock-in requirement, if applicable (for example Signal Trainee, Foreman-In-Training, etc.). If you are transferring to another craft, you may be required to forfeit your seniority in your present union. Non-agreement employees must have worked in their current position for a minimum of one (1) year preceding the Application Deadline. Along with a background investigation (including but not limited to, employment, education, and criminal history), employees are also subject to an internal investigation, which includes an evaluation not limited to discipline records and performance assessments.

We offer a competitive salary and a comprehensive benefits package. If interested, please apply online at www.mta.info

How To Apply:

Qualified applicants can submit an online application by clicking on the 'APPLY NOW' button from either the CAREERS HOME page or the JOB DESCRIPTION page.

For instructions on completing the online application, go to the MTA intranet site and click on the PeopleSoft Information hyperlink. From there select the User Guides hyperlink to gain access to the "Viewing/Applying for Jobs Online" guide under the Recruiting section of the page.

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.