Deposit Support Operations Officer

Join the Kitsap Bank Family as a Deposit Support Operations Officer!

Kitsap Bank is an independently owned, local bank whose roots trace all the way back to 1908. We are focused on the long-term and being responsible stewards of the resources entrusted to us by our customers, our communities, and the environment. As a local, woman and family-owned company, our culture is like a big family, and we recognize our responsibility in supporting others—giving back both time and money into the causes that enrich our communities. Kitsap Bank has been recognized numerous times by the Puget Sound Business Journal and its employees as one of Washington's Best Workplaces.

The Deposit Support Operations Officer directs the daily operations and performance of the staff in the Deposit Support Department. They are responsible for a wide variety of operational and deposit banking system functions for Kitsap Bank and ensures the timeliness and accuracy of all Deposit Support functions.

Grade: 19 Range: $67,724.80 – 100,502

This position may be eligible for an annual bonus depending on business factors and if the employee meets eligibility criteria.

Essential Functions:

• Responsible for ensuring daily Deposit Support duties are completed in the required timeframes and that all policies, procedures and regulations are followed.
• In partnership with Human Resources and Deposit Support Management, consults and provides direction to Deposit Support staff in the areas of performance management, coaching, training and progressive discipline.
• Plan and coordinate Deposit Support and Courier staff work schedules to cover vacations and absences and ensure that duties are completed timely and efficiently.
• Review, document and monitor occurrences for all Deposit Support and Courier staff timecard entries and manage employee hours to avoid overtime.
• Complete Career Profiles and Annual Performance Appraisals for Deposit Support and Courier staff in a timely manner.
• Provide first level support to Deposit Support staff to answer questions and assist in completing all assigned tasks.
• Cross train on all Deposit Support positions to provide support as needed.
• Responsible for the ongoing review of current Deposit Support policies and procedures and the development of new policies and procedures as needed for the safe and sound operations of the Deposit Support systems.
• Responsible for the review of Deposit Support daily reconciliations of online dollar transactions, general ledger entries and control accounts.
• Review and approve Deposit Support Certifications communicating all audit exceptions to Deposit Support Management for approval.
• Assist with documentation for external audits and exams.
• Assist with new product and software implementations as needed.
• Manage tax related year end timelines to ensure annual tasks and required timelines are met.
• Identify and develop ways to operate more cost effectively and efficiently.

Additional Responsibilities:

• Perform other duties as assigned.

Required Education, Experience, and Skills:

• High school diploma or GED.
• Minimum of 3 years supervisory/management experience in a bank or financial services industry. Equivalent combinations of education and experience will be considered.
• Thorough understanding of deposit applications, deposit account histories and the function of on-line activity and corrections.
• Ability to deal effectively and tactfully with both internal and external customers.
• Detail oriented, high level of accuracy, problem solving abilities, and strong analytical skills.
• Excellent interpersonal and communication skills with the ability to lead others in an effective and impactful way. Must be a team player with a positive attitude.
• Strong writing skills and the ability to effectively utilize computer technology.

Physical/Mental Requirements:

• Position frequently involves hearing, speaking, fingering, standing, walking and repetitive motions of hands/wrists.
• Requires use of close and distance vision.
• Ability to read, write, speak and understand English and effectively communicate with Bank clients.
• Travel is occasionally required to client’s places of business and to attend community events.
• Ability to discern information and formulate appropriate action.
• Ability to lift up to 30 pounds.

Benefits Provided:

• Medical
• Dental
• Vision
• Flexible Spending Accounts and Health Spending Accounts
• Lifestyle Spending Accounts
• Health Reimbursement Accounts
• Employee Assistance Program
• Company Sponsored Life/AD&D and Long Term Disability
• Voluntary Plans (Accident, Hospital Indemnity, Critical Illness, Short-Term Disability, Cancer Riders, and Life/AD&D Insurance)
• Pet Insurance

Retirement:

• 401k (match 4%) and Profit Sharing

Time Off:

• 15 Vacation Days (prorated for first year)
• 2 Personal Days
• 1 Volunteer Time Off Day
• 11 Holidays
• 1 Sick Day per Month