Front Office And Reservations Operations Manager

About Us
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company!
Location Description
Come be a part of something bigger!
Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer:

• Full Time employees have access to Medical and Dental insurance to fit your needs
• Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses)
• 401K match (Let us help you build your financial future)
• Companywide Hotel Room Discounts (Who doesn't love to get away)
• Paid Time Off
• Employee Assistance Program (We are here to support you)
• Employee family events (bring the kids!)
• Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
• Many more, please inquire for more details

Skamania Lodge is a place where you see the world a bit differently. Where you can slow down to fuel your soul in one of the most iconic and dramatic landscapes on earth. A place to unleash your inner adrenaline junkie or embrace your spirit animal.
Skamania proudly features 23 state-of-the-art meeting rooms with over 22,000 square feet of indoor meeting space, including exhibit and banquet facilities. Our flexible meeting space ranges in size from 250 square feet for intimate gatherings to 7,000 square feet, accommodating food and beverage functions for up to 500 people. With an additional 175 acres of outdoor adventures waiting, there is no better place to lead the sales efforts.
Overview

• Oversee all daily Front Office operations and ensure superior guest satisfaction.
• Financial responsibilities include managing the annual budget, maintaining labor costs to forecast/budget, managing spending accounts and review monthly Profit & Loss reports.
• Maintain proper staffing levels for all departments (Front Desk Agents, Bell Staff, Concierge, Night Audit, Leisure Sales, and GRC). Ensure proper training materials are in place and used by each department. Implement coaching, career planning and recognition programs for all associates.
• Daily monitoring of room inventory, rate, and plan availability. Maintain average daily rate to ensure revenue maximization forecasting occupancy.
• Attend required meetings and ensure all information is communicated to staff.
• Participates in Revenue Optimization Committee (ROC) meetings.
• Manage the relationship with third party vendors associated with reservations (i.e. NAVIS, SynXis, SMS).
• Forecast room revenue as assigned. i.e., 16-day forecast
• Achieve agreed upon sales targets and outcomes within schedule.
• Ensure authority and responsibility are properly delegated to all associates, so that the workload is distributed equally and handled in a professional manner.
• Manage Dynamic Package program.
• Ensure all guest comments regarding any deficiency in the Front Office area are corrected. Ensure all guest contact is handled in a courteous manner.
• Must be knowledgeable and possess the ability to perform all clerk essential functions and supportive functions.
• Maintains an up to date working knowledge of all resort amenities as well as any special events.
• Interacts with resort staff in a professional manner, assisting other departments with necessary information.
• Upsells other resort services and amenities to guests.
• Always maintains a professional demeanor and attitude.
• Follows set procedures on posting, charges, cashing checks, safe deposits, and refunds.
• Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons).
• Acts with responsibility towards all company property, supplies and equipment.
• Maintains a professional appearance. Follows all Skamania Lodge dress code standards.
• Remains alert, courteous and helpful to the guests and colleagues always.
• Attend meetings in place of the Director of Rooms
• Inspect guest rooms.
• Perform Manager on Duty shifts.
• Relieve Front Office departments or staff for breaks/lunches.
• Assist on the communications switchboard.
• Performs other duties as assigned.
• Supportive functions: In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, with the percentage of time performing each function to be solely determined by the particular requirements of the resort.

Qualifications

• Valid driver's license and clean driving abstract
• Must be able to read, write and speak English.
• Excellent customer service skills and phone etiquette
• Strong computer skills and working knowledge of Microsoft Office Programs
• Excellent team building and leadership skills.
• Basic math skills
• Must be able to work well under pressure and prioritize job duties.
• Ability to accurately follow instructions, both verbally and written
• Ability to deal effectively and interact well with guests and associates.
• Ability to resolve problems/conflicts in a diplomatic and tactful manner.
• Must have a passion for creating an exceptional experience for all guests.
• Must be professional in appearance and demeanor.
• CPR Certified
• PCI Compliance Training (done at time of hire)

Compensation Range
The compensation for this position is $70,000.00/Yr. - $72,000.00/Yr. based on qualifications and experience.