Deposit & Payment Services Assistant Manager

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Position Summary:
The Deposit & Payment Services Assistant Manager will partner with and lead team members in achieving overall goals of providing quality service and operational support. This position is responsible for managing departmental support staff (Specialists to Sr. Specialists). This role will need to understand the entire lifecycle of the operation functions in this area, while providing high attention to detail to support banking centers and internal and external customers. The Deposit & Payment Services Assistant Manager will serve as an expert in audit management, monthly certification and service reports, systems administration, employee performance reviews, and vendor management. Stakeholders on this team serve as an internal support for customer facing staff. General responsibilities include day-to-day staff management and guidance, maintaining training processes, providing critical coverage, internal customer service, data entry, reconcilements, research, report generation, tracking, troubleshooting and repair of rejected transactions. This position works closely with Audit, Compliance and Risk Management areas.
Essential Duties and Responsibilities:

• Provide leadership to staff on a daily basis, demonstrating the best methods, techniques and efficiencies. Direct daily work, determining & defining acceptable proficiency levels for performing the staging activity
• Provide operational support for development of new products
• Departmental metric reporting (monthly & quarterly) and for monthly SOX, Compliance, and General Ledger Certification reporting
• Coordinate procedural reviews with staff and make updates as necessary
• Serve as an expert on the lifecycle of customer transactions (with the exception of loans)
• Answer support calls from internal stakeholders, serve as a guru for banking centers on transaction processing
• Work closely with software and equipment vendors for service and support
• Identify and suggest process improvement initiatives
• Represent Deposit & Payment Services department at company meetings, as well as represent Camden National Bank at events outside of the department and company
• Serve as administrator role on commonly used systems, with software testing and maintenance
• Actively participate in user group calls and bring the information back to the team, with suggestions on how to implement and incorporate into existing processes
• Supervision of key functional processes including account and customer maintenance, general ledger reconciliation, Reg E Debit card dispute processing, check processing, and statement processing

Basic Qualifications:

• College degree
• 5+ years supervisory experience and/or training; or equivalent combination of education and experience
• Prior management experience
• Strong commitment to ongoing training, education, and professional development, for self and team
• Basic understanding of accounting skills, including debits and credits
• Intermediate knowledge of internet software, spreadsheet software, and processing software (Microsoft Office suite - Outlook, Excel, Word, etc.)
• Proficiency with the Jack Henry suite of products and web based systems (Fedline), as well as ImageCenter

Preferred Qualifications:

• Certifications related to functions under area of oversight (ACH, Fed certifications; Visa training; certifications available via NEACH; compliance certifications)
• Solid understanding of compliance and regulatory commitments

Skills and Abilities:

• Ability to read, write and comprehend simple instructions, short correspondence, and memos
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other stakeholders in the organization
• Ability to successfully communicate and understand WHY something is done the way it is and articulate it appropriately to internal stakeholders, who will then be responsible for notifying the end customer
• Ability to deal with problems involving several concrete variables in standardized situations
• Ability to serve as a subject-matter-expert for technical questions from peers and team on system functionality
• Ability work successfully in a team environment and independently
• Maintain a level of discretion and confidentiality while dealing with sensitive customer information
• Ability to work remotely if operations center is in disaster recovery mode/shut down due to inclement weather

Supervisory Skills:

• The Deposit and Payments Assistant Manager will have direct reports and is looked upon as an expert as it relates to employee guidance, career development, and engagement
• Interviewing, hiring and educating staff; planning, assigning, and directing work (Will work with department manager)
• Complete performance appraisals, maintain performance standards and address complaints and resolve staffing issues

The statements contained herein reflect general details as necessary to describe the principle functions for this job, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or to equalize peak work periods to balance workloads.