SVP, Deposit Operations Manager

Overview

At C Level Consulting Group is collaborating with a fast-growing minority-owned financial institution located in Columbia, SC, in the search for an SVP of Deposit Operations. Our client is on a mission to empower their communities to build wealth and live better financial lives. They’ve expanded significantly in recent years, serving customers across the U.S. with personalized banking and advanced digital solutions, led by exceptional bankers.

Position Summary:

The primary function of this position is to assist the bank in achieving its vision to become the preferred financial service provider for all customers. We are looking for someone with excellent leadership qualities who can implement change successfully. The ideal candidate should have the capability to provide excellent and consistent levels of customer service and oversee Deposit Operations activities professionally and efficiently.

Essential Duties and Responsibilities:

• Provides exceptional member service to all internal, external, and potential bank members that meet the Service Promises and Standards of the bank
• Responsible for the oversight and management of special accounts (including but not limited to IRAs, Rep Payee and Business Accounts, etc.), online account opening, ACH’s, mobile check capture, debit card rejects, payroll deduction, manual payrolls, etc.
• Ensure that exceptional and consistent member service levels are achieved and maintained.
• Monitor and maintain processes and procedures. Makes recommendations for changes and improvements and updates regularly. Primary resource to address and handle exceptions to policy and procedure as required.
• Completes periodic review of all operational functions within the financial centers as it relates to Member Accounts and Account Operations. To include, but not limited to technological needs, usage of systems provided and troubleshooting issues.
• Review the overall efficiency of the Member Accounts and Account Operations Department. To include, but not limited to manual processes, completion of monthly reports and Core Issues as it relates to member accounts.
• Ensure safe deposit box billing is completed timely and efficiently.
• Responsible for the management and maintenance of the new accounts process. Consistently looking for ways to create additional efficiencies
• Addressing member complaints that relate to issues ACH, etc.
• Responsible for ensuring the bank is up to date with all regulatory standards as it relates to ACH returns (NACHA guidelines), check returns (ECCHO standards), etc.
• Ensures the bank is following all garnishments, levies, and subpoenas, including tracking, proper review of documents, account documentation, member notification and dissemination of funds as needed.
• Manages the procedural Truth-In-Savings, BSA/ PATRIOT Act, and Office of Foreign Asset (OFAC) functions for account opening, updating, and closing processes, to meet requirements established by senior management.
• Responsible for being the liaison between the Financial Centers and Support departments as it relates to member account operational functions, to assist in the development and roll out of changes, updates, or new processes.
• Participates in member account discrepancies and resolutions with the CFO
• Participate in BSA compliance activities in relation to member accounts.
• Perform other duties as assigned and support all areas of the credit union

Skills Requirements

• Exceptional customer service skills
• Strong coaching skills, must be able to lead, train, motivate and develop employees
• Proven problem-solving, conflict resolution, and time management
• Ability to establish credibility and be decisive - but be able to recognize and support the organization’s preferences and priorities.
• Effective interpersonal skills
• Listening, oral, and written communications
• Ability to form, lead and develop effective teams
• Demonstrated ability to effectively lead change in employee behavior

Experience & Qualifications

• Four (4) year degree in Business, Accounting, Finance or related field plus three (3) years’ experience or related experience
• One (1) year of supervisory experience preferred; equivalent combination of education and experience may qualify

Compensation and Benefits:

• Competitive pay
• Health benefits
• Vacation and sick time off and paid holidays
• BAI training
• Open and collaborative work environment

Applicants must successfully pass a background check prior to the first day of employment.

It is the responsibility of all employees to safeguard member information and the bank’s vital records in a manner commensurate with the sensitivity of the information and in compliance with the bank’s information security policies, standards, and procedures.

Job Type: Full-time

Pay: $80,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid sick time
• Paid time off

Experience level:

• 4 years

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Columbia, SC 29201