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Form of workJob Description
Purpose: The Deposit Operations Manager is responsible for overseeing all Deposit Operations for the credit and its impact. Including ensuring compliance with state and federal laws and regulations; researching, analyzing, and evaluating collected research data, and communicating findings or recommendations; assures audit compliance and quality control on all operations products. Ensure timely, accurate, and compliant transaction processing and issue resolution consistent with the Operations division service standards and performance goals. Works closely with management, vendors, and regulatory authorities regarding policy, procedures, compliance and overall system administration. Oversees preparation of operational reports used by state and federal agencies, affiliate networks, senior management and division executive. This supervisory position includes developing and leading the team to ensure it is meeting the members’ needs and the credit union’s strategic vision. This role includes vendor management, business continuity, continuous improvement, audit and regulatory oversight, budget responsibilities as well as collaboration with other teams.
Duties/Responsibilities:
- Managing the back-office team responsible for the credit union’s operations department, including, ACH, remote deposit capture, specialized accounts services, wire transfers, share drafts, VOD and SSA’s, EFT’s, mail processing, payment processing, levies, foreign item collections, and general ledger balancing/reconciliation.
- Working knowledge and practical experience with ACH processing and check clearing rules, REG E/DD/CC, Federal Reserve processing protocols, and IRA handling.
- Support services for credit and debit cards, ATM management, and support of online banking services.
- Works closely with the Fraud manager to aid with fraud investigations and monitoring as needed.
- Drive member value by overseeing and maximizing service delivery, managing complexity, assessing risk, establishing cycles of process improvement, and balancing strategy and execution with desired performance. Monitor, report on, and ensure achievement of service level standards.
- Provide oversight by troubleshooting all incoming and outgoing payments including wires, ACH and share draft files, mobile and merchant deposits, out of balance GL’s and miscellaneous processing issues. Respond and make recommended changes in accordance with ACH, Deposit Compliance, RDC, Mobile and BSA audit findings.
- Demonstrate ongoing applied use of continuous improvement knowledge by streamlining daily tasks and processes, eliminating waste and leveraging the technology stack owned and use to optimize team daily performance, make data driven recommendations for workload alterations and staffing needs.
- Maintain confidentiality of member information.
Education/Experience:
- Bachelor’s degree in accounting, business, or related field; or equivalent work experience.
- AAP, NCP, or APRP preferred.
- Five years of financial institution experience
- Three or more years of supervisory experience.
With a desire to expand our service reach and directly influence the financial opportunities for individuals, families and small businesses in surrounding communities, the Credit Union applied for and received a Community Charter. In October 2001, we began serving those who live, work, worship, volunteer or attend school in Horry, Georgetown, Marion, Williamsburg, and southern Florence County. Carolina Trust was thrilled to remove membership barriers so that more people could experience the Credit Union difference and a lower-cost banking alternative. Then, in 2018, we broadened our service area even further by expanding into Brunswick County, NC – less than 2 miles away from our Little River branch.
At our core, we are people helping people. Since 1958, we’ve been helping people achieve their financial goals, small businesses get the financing they need, and our employees expand their career potential. Additionally, we actively support our local schools and charitable organizations. We want our members and employees to feel good about the good we do in their communities, and we will continue to build this reputation one relationship at a time.
Carolina Trust believes that before trust will be reciprocated, it must be earned with time, consistency and authenticity. We’re the trustworthy faces you see around town, and we’re proud of our Credit Union heritage of owners serving owners.
