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SalaryThe Department Secretary is a representative of WTRC with patients, patient families, and referral sources. Under the supervision of the Director, main duties will consist of answering the telephone, checking in patients as they come for treatment, and keeping an accurate daily log of patients treated as well as other clerical duties requested. Responsible for all clerical functions within the department. Other duties include daily attendance records, data entry, interdepartmental communications, and scheduling. Provides technical assistance to therapists as needed.
- Works closely with department heads to ensure departmental schedules meet the department’s and patient’s needs.
- Responsible for scheduling all patients, including multi-disciplinary patients based on referral.
- Ensures schedules are workable, error-free, and have been updated with all change requests that have been submitted by clinicians.
- Follows up on no-shows/cancellations and reschedules visits.
- Runs authorization reports for upcoming evaluations and re-evaluations. Reschedules if authorization is not obtained by designated date.
- Sends appointment reminder letters & discharge letters to patients as well as missed visit d/c letters to physicians.
- Responsible for ensuring all insurance information is charged/routed appropriately.
- Assists in the end-of-day procedures by printing schedules and any additional items for the next business day.
- Investigates errors and problem-solves when an error with a schedule does occur.
- Maintains up-to-date files for active and inactive patients.
- Receives all incoming phone calls to the department, forwards calls to the appropriate person, and/or takes messages.
- Phone calls and voicemails are handled promptly and responsibly (Professional language and tone).
- Assists in mail distribution for the department.
- Works together with other departmental staff members to ensure duties are completed as assigned by coordinating job functions between other staff, technicians/aides, and dept. receptionist as necessary.
- Obtains referrals, verifies the validity and patient information, and reviews admission forms to ensure they are complete and accurate.
- Conducts themselves in a pleasant manner to patients, visitors, physicians, and other staff.
- Completes department admissions and obtains referrals when necessary to satisfy third-party payers
- Generates, sends, and updates recertification letters to physicians.
- Performs other duties as assigned.
A minimum of two years of experience in medical office or patient care. Experience in working with medical charts and health insurance companies preferred. Requires knowledge of generally accepted office procedures; typing speed of 50 wpm; ability to effectively and efficiently use, or demonstrate an ability to learn all office machines required to accomplish the department’s activities. Experience in using Windows (Word and Excel) is preferred. Must be able to relate to and work with ill, disabled, and emotionally upset individuals. Bilingual a plus.
WTRC provides a unique opportunity to work alongside professionals from Physical, Occupational, and Speech Therapy, Orthotics, Prosthetics, Audiology, and more all in one location! If you would like to join the WTRC Team, please complete an online application. If you would like to learn more about WTRC, follow us on Facebook, Instagram, Twitter, and TikTok @westtexasrehab.
To check out some of our patient stories, check out our YouTube channel, WestTexasRehabilitationCenter
APPLY ONLINE BY CLICKING HERE
West Texas Rehabilitation Center is a private, non-profit, 501 (c)(3) organization dedicated to providing outpatient care to more than 500 patients per day. WTRC opened in 1953, is a nationally respected outpatient physical rehabilitation facility. Our Mission is to improve the quality of life of those we serve regardless of financial circumstances. Our Vision is to be the premier provider of outpatient rehabilitation services in the West Texas area and continue to serve as a regional referral center through the provision of our comprehensive outpatient services.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
