Dental Receptionist/Insurance/Scheduler

We are a growing patient-oriented dental office looking to hire a positive, motivated, organized receptionist to start a new career by joining our dental family. Candidates must be team-oriented, able to multi-task, professional, friendly and willing to learn, grow and adapt. Experience in a dental office is required. Insurance experience is preferred but not required. This is a full-time position.

Candidates may apply through this listing or by dropping off a cover letter and resume in-person during office hours (M-W 8a-5p, Th 7:30a-1:30p).

POSITION SUMMARY

Under direct and indirect supervision, the Front Desk Receptionist will answer inquiries and obtain information for general public, patients, visitors, and other interested parties. This role will provide information to callers and perform routine clerical and administrative functions such as answering phone calls, drafting correspondence to patients and insurance providers, respond to explanations of benefits, scheduling and confirming appointments, organizing and maintaining paper and electronic files, presenting cases, track and balance, credit transactions, and other basic financial support functions.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS

• Sitting 80%.
• Standing/walking 20%.
• Moderate noise levels from dental and other lab equipment.
• Medical, office, and lab setting.
• Minimum moving requirements of 35 pounds in order to accept equipment deliveries and pack and unpack office supplies.
• Frequent client and interoffice personnel interaction as this position meets and greets patients and is heavily dependent on excellent customer interaction.
• Hearing – Must be able to hear telephonic equipment and comfortably communicate with patients and others by telephone and in person including hands-free telephone earpiece use.
• Near Vision - The ability to see details at close range (within a few feet of the observer) as required for business software, and operating office machines.
• Exceptional hand dexterity and typing skills to work with standard software programs provided.

RESPONSIBILITIES

• Operate telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments.
• Greet visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs.
• Exercises discretion and independent judgment regarding coverage and insurance claims and resolves billing disputes with little supervision.
• Specialized understanding and experience in handling insurance and billing matters in a medical setting.
• Processes insurance payments and ensures timely collection from patients and insurers.
• Provide, and complete insurance paperwork and obtain information from patients’ insurance provider(s)
• as needed to ensure payment.
• Learn to operate new office technologies as they are developed and implemented.

• Memorize and use scripts effectively both over the phone and in person.
• Collect, sort, distribute, and prepare mail, messages and courier deliveries.
• Input data into computer by typing at least 40 WPM with minimal errors.
• Provide information about the practice, such as location, employees at the practice or services provided.
• Transmit information or documents to patients using computer, mail, or e-fax.
• Balance credit transactions and provide basic financial clerical support duties.
• Present cases to patients.
• Must always represent the practice in a professional, pleasant, and cooperative manner.
• Maintain regular attendance and adhere to assigned work schedule and office policies.
• Must be able to comfortably and efficiently handle multiple deadlines and task assignments.
• Must be able to work both independently and cooperatively in team settings.
• Other duties and tasks, as assigned periodically.

REQUIREMENTS

• Always maintain the highest level of confidentiality to HIPAA standards.
• Adhere to strict safety guidelines and procedures to OSHA and office standards.
• Must be comfortable seeing and able to maintain a professional demeanor and attitude while working around blood and unpleasant smells.
• Must be detail oriented in order to prepare and process business correspondence.
• Must be flexible and understand that job duties may change from time to time and that this individual may be asked to assist in other areas of the office.
• Must demonstrate active listening by giving full attention to what other people are saying, taking time to understand the points being made, asking appropriate questions and not interrupting at inappropriate times.
• Must demonstrate good reading comprehension by understanding written sentences and paragraphs in work related documents.
• Must demonstrate excellent communication skills by talking to others to convey information effectively and preparing business correspondence.

QUALIFICATIONS

• High school diploma.
• Accurate typing at 40 words per minute.
• Minimum of one year of dental office experience. Preferred two years of experience.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 30 – 33 per week

Benefits:

• Dental insurance
• Employee discount
• Paid time off
• Retirement plan

Healthcare setting:

• Dental office
• Outpatient
• Private practice

Ability to Relocate:

• Great Falls, MT 59405: Relocate before starting work (Required)

Work Location: In person