Dental Patient Coordinator

Join the Front Desk team as a Patient Coordinator at our fun and established dental office!

Are you passionate about providing exceptional customer service and making a positive impact on people's lives? Are you a warm and empathetic individual who loves interacting with others? If so, we have an exciting opportunity for you to become a part of our team as a Patient Representative at our esteemed dental practice!

At The Dental Care Center, we believe that every patient deserves a personalized, warm, and caring experience from the moment they walk through our doors. As a Patient Coordinator, you will be at the forefront of creating that exceptional experience by being the friendly face and reassuring voice that patients rely on. From scheduling appointments to addressing their concerns, you will play a pivotal role in ensuring that each patient receives the highest level of care and attention.

What will you be doing?

• · Answering the phone in a friendly tone

· Appointment Reminder Calls for Unconfirmed Appointments

· Assisting with Patient Needs

· Scheduling Appointments for New Patients, Existing Patients, and Emergency Patients in accordance with company scheduling guidelines

· Monitor schedule for discrepancies

· Update working schedule for Doctors/Hygienist

· Rescheduling patients due to a change in Doctors/Hygienist schedule

· Sending Referrals via HIPAA Compliant Email system to specialists with necessary x-rays and relevant patient history

· Maintain a neat environment in the reception area, patient restrooms and employee areas

· Replace and discard old magazines, Disinfect children toys, and Replace toiletries

· Contribute to End of Day Closing procedures with Office Coordinator and Treatment Coordinator

· Check-in New Patients and Existing Patients

· Mailing New Patient Welcome Cards and WOW Cards daily

· Access Digital New Patient Forms in Portal and import into patient’s Document Center

· Enter Patient Demographics for New Patients upon receiving New Patient Forms

· Update Patient Demographics for Existing Patients

· Assign appropriate Family Bill Type based on Insurance

· Change the Appointment Card Status to the appropriate color to indicate arrival

· Collect Co-payments upon arrival

· Send medical clearances for patients with compromised health histories

· Request Records from Previous Dental office, if applicable

· Check-out Patients and collect any changes in Co-payment

· Perform Treatment Consult, if applicable in the absence of Treatment Coordinator

· Discussing dental benefits when applicable

Why choose us?

• Commitment to Exceptional Customer Service: We pride ourselves on delivering an exceptional level of customer service. By joining our team, you will have the opportunity to make a lasting impression on our patients, providing them with the care and attention they deserve.
• Collaborative and Supportive Environment: We believe in fostering a positive and supportive work environment. You will work alongside a dedicated team of professionals who are passionate about what they do, and we will provide you with the training and support you need to excel in your role.
• Growth and Development: We value the growth and development of our employees. As a Patient Representative, you will have opportunities to expand your knowledge and skills in the dental field, opening doors to a rewarding and fulfilling career path.
• Making a Difference: Every day, you will have the opportunity to make a meaningful difference in the lives of our patients. Your caring and empathetic approach will help create positive dental experiences, improving overall oral health and well-being.

Qualifications:

• Strong communication and interpersonal skills
• Excellent organizational abilities and attention to detail
• Empathy and compassion for patients' needs
• Proficiency in scheduling software and general computer skills
• Prior experience in a customer service role is preferred

If you are looking for a fulfilling role where you can positively impact patients' lives and be part of a team dedicated to excellence, then we would love to hear from you! Apply now and embark on a rewarding career with The Dental Care Center as a Patient Coordinator. Together, we will make a difference one smile at a time!

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Retirement plan
• Vision insurance

Healthcare setting:

• Dental office

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Dental receptionist: 1 year (Required)

Ability to Relocate:

• Greenville, NC 27834: Relocate before starting work (Required)

Work Location: In person