Dental Customer Care Specialist (Orange County)

Join a growing team of clinical professionals with a vision to deliver quality and specialized dental care for individuals who reside in skilled nursing centers, memory care facilities, and in some cases their own homes.

Enable Dental is a "mobile delivery model" that is equipped with portable technology and systems that allow our clinical teams to provide excellent compassionate care.

Learn more about us on our website: https://enabledental.com/

This position will be primarily based at our office in Santa Ana for dental receptionist and front office duties but may sometimes assist our dental assistants chairside for extra coverage. Bilingual: fluent in English and Spanish is required!

Dental Customer Care Specialist Summary: Under the supervision of the Dental or Clinical Practice Manager, the Dental Customer Care Specialist assists the clinical providers with treatment, patient management, and maintaining equipment and supplies.

This is a great opportunity for dental assistants, dental front desk associates, or dental treatment coordinators who are looking for room for growth in dentistry.

Dental Customer Service Specialist Essential Duties and Responsibilities:

• Answer calls from clients, patients, and patient advocates; communicate with the team for any patient needs.
• Coordinate and organize treatment discussed between dentist or hygienist to patients or their advocates.
• Enter and audit treatment plans; follow up on any specialist treatment needed.
• Work closely with the records team when specific records are needed.
• Assists the doctor and or hygienist with common dental procedures consistent with applicable laws and regulations.
• Ensure that patients are kept comfortable showing understanding and compassion.
• Take clear and concise radiographs, inter-oral pictures, and scans.
• Assist the dentist or hygienist with chart notes if requested.
• Support Dental Assistants when needed
• Help to replenish travel carts needed for the day.
• Ensure the facility space used is clean and sterile before leaving for the day.
• Maintain autoclave and units daily; biohazard waste, and spore testing when requested.
• Maintain inventory protocol for local headquarters; order as necessary ensuring all supplies are present for future treatment.
• Assist dental or clinical practice manager with lab cases and tracking.
• Travel from local headquarters to client facilities.
• Load and unload a van with dental equipment and supplies

Dental Customer Service Specialist Benefits:

• Highly competitive compensation package
• Medical, Dental, and Vision Benefits, Life insurance, short-term disability, 401K Match, Tuition Reimbursement
• Paid time off.
• 10 paid holidays annually.
• Opportunity for growth and advancement.
• A positive culture where you are supported, valued, and recognized.

Education and or Experience:

• High school diploma or equivalent required.
• Two to five years dental assisting experience.
• Knowledge of dental terminology.
• Practice Management software experience.