Customer Care Specialist (Woodland Hills)

As the Customer Care Specialist, you will play a crucial role at GHP. Your mission will be to create the greatest possible living experience. You will serve as the first point of contact for all resident interactions onsite.

REPORTS TO: Customer Care Manager and/or Community Manager

HOW YOU WILL CONTRIBUTE:

Customer Service:

• Acts as first level of contact for all resident inquiries, service requests and concerns
• Creates a sense of community and an outstanding living experience for residents
• Resolution driven and promotes positive, proactive resident relations
• Mediate residents’ conflicts and provide recommended alternative solutions to management for consideration
• Efficiently handle resident requests and concerns
• Contributes to resident retention efforts through service delivery and participation in resident events and resident outreach
• Assists with all inquiries including move-in process, resident requests, follow-up, administration, renewal process and move-out process
• Demonstrates service excellence through the demonstration of company values, our employee promise, policies and initiatives.

Sales and Marketing:

• Plan and host community events
• Utilizes social media outlets (YELP, Google, Facebook etc.) to engage residents as assigned.
• Contributes to the resident renewal process by acting in a sales capacity to present renewal options to residents

YOU HAVE:

• Desire to deliver an exceptional resident and colleague experience in a fast-paced, high-energy environment
• 1-3 years’ experience in customer relations within Property Management or similar
• Must pass background and drug test screening
• Clean DMV

Physical Requirements:

• Regular and physical attendance is required.
• Frequently move/traverse, ascend/descend stairs in/around apartment homes and community
• Constantly positions self to bend, stoop, reach, lift
• Occasionally lift/move/carry up to 25lbs with/without assistance
• Frequently lift/move/carry 5lbs
• Ability to remain in a stationary position for extended periods of time

The duties and responsibilities described are not a comprehensive list and additional tasks will be assigned.

Salary Range: $18-$20/hour DOE

Benefits: Fully paid medical insurance available to employees along with dental, vision. Other benefits include: flexible spending account, Life/AD&D insurance, pent insurance, Employee Assistance Program, TicketsAtWork. There is also free onsite parking.