Dental Clinic Front Desk Treatment Coordinator

~ A Career with a Fun, Family Dental Clinic in a Beautiful New Building!~

It Feels Like Family Here! Great Pay! Appreciated Team Members! The Benefits of a Big Company with the Feel of a Smaller, Family-Owned Business!

Dentistry At Somerset in Ames is hiring for a Front Desk team member. The position is Patient Coordinator. 3-5 years of previous administrative experience is preferred.

TO BE CONSIDERED, please email the 3 items below:

1) COVER LETTER stating why you are the best candidate

2) Resume

3) At least 3 Professional References (name, title, phone, email)

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Gain a wealth of business knowledge and world-class business training as a Patient Coordinator for our leading Ames dentist office. This position offers a comprehensive benefits packaging, including:

• Competitive pay with incentives upon meeting personal goals
• 2 weeks paid vacation -PLUS- 6 paid holidays
• Free dental care for you and your immediate family
• Option of health insurance
• 401k with match
• FLEX benefits
• Free gym membership at Ames Fitness Centers -or- Sixth Street Underground in Boone
• Incredible team culture, fun place to work with exceptional team members
• In-office trainings

Qualities Desired:

• Positive, upbeat attitude
• Previous administrative office experience
• Exceptional people skills
• Very good written and verbal communication skills with an upbeat, pleasant phone voice
• Committed to providing the highest level of customer service
• Presents him/herself in a very professional manner
• Ambitious, driven and self-motivated
• Ability to jump from task to task while tending to patients' and team members' needs
• Comfortable working with scheduling software
• Comfortable talking with patients about dental treatment and financial arrangements
• Previous experience with dental insurance

Patient Coordinator Responsibilities:

• Make patients feel welcomed, at-home and at-ease.
• Answer phone calls and schedule new and existing patient appointments.
• Greet and check-in patients.
• Process insurance claims and answer any billing/insurance questions.
• Monitor schedules to ensure appointments are confirmed and that patient documentation is up-to-date before patients arrive.
• As schedule changes happen, make phone calls to keep the schedules full.
• Manage the patient communication process that goes out to patients who are due for checkups and haven't scheduled (emails, texts, postcards and phone calls).
• Learn and be able to communicate the basics of dental treatment.
• Present necessary treatment and cost to patients.
• Follow up on outstanding insurance claims - seeing if there are any issues with information on file or if supplemental information is needed to process claims in a timely manner.
• Navigate computer software.

Job Type: Full-time

Pay: hourly starting at $19/hour based on experience

Job Type: Full-time

Pay: From $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Uniform allowance
• Vision insurance

Schedule:

• Monday to Friday

Education:

• Associate (Required)

Experience:

• Administrative: 3 years (Required)

Ability to Relocate:

• Ames, IA 50010: Relocate before starting work (Required)

Work Location: In person