Delivery Specialist

WHO WE ARE

At Hallmark, our Information Technology (IT) division is vital to helping win in the marketplace. We play a leadership role in identifying, developing, and managing technology and process solutions; we pro-actively partner with business areas to develop new capabilities, build reliable solutions, and efficiently manage the corporation’s investment in technology and end-to-end processes. The Global team in Hallmark Technology supports our core Global business with Technology solutions to drive efficiency and ease of use for our business partners. This organization is responsible for identifying and delivering technology strategies and solutions that advance consumer and retail priorities for Hallmark Gold Crown & mass channel retail, Hallmark Digital, and Supply Chain. We are a fast paced, agile team with a great team culture! We play a key role in managing an effective relationship between IT and our Global business partners, as well as helping advance the development and implementation of a multi-year technology roadmap.

WHAT THIS ROLE ENTAILS AND HOW YOU’LL CONTRIBUTE

Hallmark's Order Fulfillment IT team is seeking a Delivery Specialist to support delivery of products and services within Hallmark Distribution, in Liberty, MO. Our operations are composed of automation technology platforms including Warehouse Management software, Warehouse Execution software, Robotic Picking technology, Voice Pick technology and Warehouse Print solutions.

In this role, you will be at the helm of maintaining and delivering features into our Logistics division by championing Agile principles and methodologies for execution. You will lead a cross-functional team composed of Hallmark employees and strategic vendor partnerships to groom the Order Fulfillment backlog, run daily stand-ups, and manage ceremonies in support of running our business while introducing new capabilities into our Supply Chain. In this position, you will work closely with technical leads to manage user stories, development, bug fixes and enhancements that enable best-in-class solutions within a variety of technology platforms.

This role drives a culture of continuous improvement, enabling Hallmark Technology to swiftly respond to market demands, deliver value to customers iteratively, and maintain a competitive edge in the fast-paced tech landscape.

Major responsibilities include:

• Facilitate Agile Process: The primary responsibility is to ensure the smooth running of Agile processes and ceremonies. This includes leading daily stand-ups, sprint planning, retrospectives, and sprint reviews. Keeping the team aligned with Agile methodologies is crucial for successful project delivery.
• Delivery Coordination: Collaborate closely with various teams, including product owners, developers, and stakeholders, to prioritize tasks and manage backlogs effectively. Ensuring that everyone is on the same page regarding project goals and timelines is key to maintaining project momentum.
• Risk Management and Issue Resolution: Identify potential risks and dependencies that might impact project delivery. The ability to proactively address issues and mitigate risks before they become roadblocks is critical to keep projects on track.
• Continuous Improvement: Foster a culture of continuous improvement within the team. Encourage feedback, retrospectives, and the implementation of best practices to enhance productivity and delivery processes. This involves constantly seeking ways to optimize workflows and increase efficiency.
• Cross-functional Collaboration: Facilitate effective communication and collaboration among different teams and departments. Ensuring clear understanding of requirements, expectations, and deliverables across the organization is crucial for successful project outcomes.

This is a progressive role that will be filled at the level based on the skills and experience of the selected candidate.

BASIC QUALIFICATIONS

The following is required to be considered for this role:

• Minimum of 3 years of experience in a technology or engineering role or technology/engineering department
• Minimum 1 year of collaborating with and/or guiding a team on a project

PREFERRED QUALIFICATIONS

Your resume/application will stand out if you have:

• Experience working with integrated systems to deliver complex projects and solutions.
• Strong Operational experience with Warehouse Management Systems, having great perspective on how users interact with the system.
• Experience of operating as Scrum master or holding strategic role in previous Agile ceremonies.
• Experience in Agile methodologies (Scrum, Kanban, etc.) and tools (Jira, ADO, Trello, etc.) to manage projects effectively.
• Agile certifications such as Certified ScrumMaster (CSM), Agile Certified Practitioner (PMI-ACP), or similar credentials are a plus.
• Member of an agile team that has delivered successful products to consumers.
• Strong negotiation and influencing skills.
• Excellent verbal and written communication skills
• Knowledge of Kanban and Lean principles
• SAFe knowledge/experience

ADDITIONAL DETAILS

• This is a hybrid position working 2-3 days onsite at our Distribution Center in Liberty, MO.
• About Liberty: Liberty is home to both residential, commercial development while also maintaining it’s strong sense of history. Liberty is home to 5 local historic districts, seven districts and seven individual properties on the National Register of Historic Places, a thriving downtown historic Square and surrounding area, three museums and many notable sites of interest. Your career could start here in Liberty, who knows where it will take you!
• This is a progressive role that will be filled at the level based on the skills and experience of the selected candidate.

Now’s your chance to embrace a future with Hallmark—just follow the instructions below to apply.

You must show how you meet the basic qualifications in a resume or document you upload, or by completing the work experience and education application fields. Accepted file types are DOCX and PDF.

In compliance with the Immigration Reform and Control Act of 1986, Hallmark Cards, Inc. and its subsidiary companies will hire only individuals lawfully authorized to work in the United States. Hallmark does not generally provide sponsorship for employment.

Employment by Hallmark is contingent upon the signing of the Employment Agreement, signing of an agreement to arbitrate in connection with the Hallmark Dispute Resolution Program, completing Form I-9 Employment Eligibility Verification, passing the urinalysis drug screen, education verification and satisfactory reference and background checks.

Hallmark is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, pregnancy, national origin, physical or mental disability, genetics, sexual orientation, gender identity, veteran status, or any other legally-protected status. Principals only please.

HALLMARK – Because Connecting With Each Other Has Never Been More Important

For more than a century, Hallmark has been bringing people together and improving the relationships that matter most. That’s why millions of people all over the world connect with the Hallmark brand. It has always been a mission so much bigger than any one of us who work here. Today, we need empathetic learners, strategic thinkers, and enthusiastic visionaries with diverse experiences and skills to help us create the rest of Hallmark’s second century as we shift to a more digitally savvy, unified approach that combines the best of brick-and-mortar retail with the efficiency of dot-com spaces. Help us imagine what our next hundred years could look like!

When you join Hallmark, we will go out of our way to make you feel like part of the team, even in a remote/hybrid work environment. In the day-to-day, we’ll make the best use of the skills and talents you already have. We’ll also give you leadership opportunities and show you multiple potential pathways to future success.

Our culture of care for our consumers and for one another shows in the way we embrace different backgrounds, identities, and working styles, deliberately seeking out ways to be more inclusive both internally among our work groups and externally through the things we make and sell to our retail partners and consumers. We believe that a broadly inclusive, equitable approach is also our best path to future success. We’re seeking out those who can bring a fresh perspective to our business and would love your input as someone new to our team! We can only change and grow when we intentionally include new perspectives–like yours.