Delivery Manager, Customer Success

About Us

Almond FinTech is a B2B technology company making financial services affordable and accessible to people around the world, regardless of income. Through our multi-blockchain cross-border transfer protocol, we remove financial barriers and deliver transfer and credit scoring tools that empower everyone, everywhere.

With financial institution partnerships across the world, our remote team is growing globally and we’re seeking to add more smart and talented people. This is an amazing opportunity to get in on the ground floor with a team focused on both social impact and a significant market opportunity.

Role Summary

The Delivery Manager (DM), Customer Success (CS) - Americas plays a key role by focusing on the success of the financial institutions when transferring money cross-borders at the best rate and most efficient way, while successfully onboarding the new partners (both FI's and Exchanges), and be involved in the technical implementation. You will also develop deep customer relationships by scaling volume with existing partners, and acting as the main point of contact. Additionally you will effectively handle all project management of both the internal and external stakeholders to ensure the partnerships are successful; milestones and objectives are on-track and timelines are adhered to. You will use the correct resources to log and store information as well as coordinate the internal partner operations.

Responsibilities

• Works independently throughout the end-to-end onboarding process and oftentimes facilitates and collaborates with other teams
• Aligns closely with sales, compliance, product and engineering teams to onboard partners
• Identifies and manages any deviations from the standard product offering
• Collects and reads API documents from our partners to ensure there are no outstanding concerns of discrepancies; relaying the key information to our engineering and product teams
• Assists partners with generating and collecting new API keys
• Assist partners through the Digital Exchange wallet-opening process and be the POC for any concerns
• Ensures all testing is successfully completed by the company and partners with the ability to offer solutions
• Facilitates Go-Live launch for partners
• Providing post-launch technical support and feedback

Requirements

• Experience with Crypto & Blockchain; having worked with Digital Asset Exchanges or Digital Asset teams within the Financial Services industry; Web3, CEX/DEX, DeFi, VC, Accelerators, Investment
• Technical background in order to on-board our Pay-In and Pay-Out Network Partners
• Any certifications to support technical skills related to the role
• Experience working within a Delivery role or Technical Account Management position within a Financial Institution or FinTech
• Ability to read API documentation
• Possess an understanding of Digital Asset Exchanges and how they work
• Experience within a customer-facing role within a Financial Institution, FinTech, Bank or Neobank
• Familiarity with financial systems, payment gateways, and banking protocols (e.g., SWIFT, ISO 20022) is highly desirable
• A degree in Computer Science or Engineering is strongly preferred
• Remote location preference in North America region, with a requirement to be able to support Eastern-Pacific time zones

Benefits

• Join a rapidly growing, VC-backed company that has revolutionized the cross-border payments industry (a $190 trillion dollar industry)
• Working with the latest cutting-edge technologies like Blockchain and Crypto
• A remote company with the ability to work from anywhere
• The chance to make an impact immediately within an integral role in the company
• A structured and attractive career path based on clear goals and milestones
• The chance to learn from real industry experts
• Global exposure, working with financial institutions across the world
• Company off-sites and allowances
• Unlimited PTO

Salary

The total compensation range is $60-70k USD per year, which includes a base salary and short-term and long-term incentives that align with individual and company performance. Actual salaries will vary based on candidates’ qualifications, skills, and competencies.

To Apply:

Send your resume to: jobs@almondfintech.com

Equal Opportunity Employer

Almond is an equal opportunity employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, disability, veteran status, or any other legally protected characteristic. We celebrate diversity and strive to create an inclusive environment for all employees.

Job Types: Full-time, Contract

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: Remote