Deli Team Member – Front of House| Community Food Co-op

Who We Are

We are a community owned natural foods grocery store. We’re passionate about the Co-op business model, quality food, and our community! We are driven to provide a workplace that engages our Team Members and raises the bar for excellent employment practices. We strive to create a feeling of inclusivity with all employees and customers. We look for positive people who have a passion for customer service, have fun while working hard, are self-motivated, and want to be a part of a growing team.

What you’ll be doing

As the face of the deli, FoH Deli Team Members provide a welcoming and inclusive environment by offering great customer service, while serving quality products and maintaining clean and full displays. May also assist with placing orders, receiving products, and stocking.

Deli Team Members report the Deli Department Managers.

Location & Commitments

• Cordata Store, 315 Westerly Rd, Bellingham, WA
• Full-time, Non-Exempt
• Starting pay is $16.50/hr (range is $16.50-$20.70)
• Hours and days vary, morning, evening, and weekend shifts will be assigned
• Schedules are posted at least 2 weeks in advance

What you’ll be responsible for

• Provides friendly and welcoming customer service
• Makes fresh and delicious coffee/espresso/tea/smoothie beverages
• Ensures all deli cases, coffee bar, and salad/hot bar are clean, stocked, rotated, and always appealing to customers
• Ensures tables and service areas in deli and mezzanine are bused, cleaned, and stocked
• Keeps dishes, glasses, cutlery well stocked
• Keeps Leads and/or BOH apprised of status of case items and hot food items during high volume hours
• Understands food allergies and is able to assist customers in selecting appropriate items
• Understands and adheres to portion control
• Plates and weighs food, using scales accurately
• Maintain awareness of all promotions and advertisements relevant to the Deli
• Merchandises the department to enhance shopping experience and maximize sales, including proper pricing and signage.
• Stocks, rotates, and faces product according to department procedure
• Maintain back-stock areas according to department standards
• Receive product and ensure invoice accuracy
• May place orders as directed by the department managers
• Catalogue and code invoices, separating special orders, updating and files paperwork
• Ensures department sanitation, cleanliness and safety standards are met
• Completes daily side work tasks as assigned.
• Performing other duties as needed and assigned - May include back of House tasks such as dishwashing and prep cook

What skills are needed

• Ability to provide friendly face-to-face customer service in a fast-paced environment
• Ability to learn about deli products and interest and ability to gain knowledge of natural and organic grocery industry
• Ability to handle multiple demands, remain calm, think quickly, prioritize effectively, and problem solve within established guidelines
• Ability to work well with others in a cooperative environment where teamwork, compassion and constant communication are essential
• Ability to meet expectations of regular, predictable attendance
• Ability to work a flexible schedule including mornings, evenings, and weekends
• Ability to maintain current food handler card
• Must be at least 18 years of age

Physical requirements (with or without accommodation)

• Ability to work in moderate and loud noise environments including, but not limited to: paging, telephones, human voices, music, and machinery.
• Prolonged standing and walking
• Frequent reaching, bending, twisting, and rotating
• Regular fine motors skills work and gripping with hands
• Ability to lift 20 to 40 pounds occasionally
• Exposure to FDA approved cleaning chemicals.
• Exposure to temperatures such as walk in coolers and freezers
• Ability to climb ladders occasionally
• Ability to operate all machinery necessary to perform job: espresso machine, meat slicer, reach in deli cases, ladders, etc.

Benefits at the Co-op

• Up to 25% staff discount & access to wholesale orders
• Great medical/dental/vision and supplemental insurance options
• 401(k) with generous match
• Paid time off
• Pay on Demand
• Potential year-end bonus
• Access to employee assistance program

Important Disclaimer: Employees are expected to act in the best interest of the Co-op, even if doing so requires actions or responsibilities not listed in the above job description. The above statements are intended to describe the general nature and level of work being performed by those assigned to this job. They are not intended to be an exhaustive list of all duties and responsibilities required of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned which are not considered essential and may not be listed here.