Deli Cashier And Barista

HUALAPAI PREFERENCE
Position: Deli Cashier/Barista
Department: Walapai Market
Classification: Non-Exempt
Salary Range: H4
Supervisor: Deli Supervisor
Disclaimer: Position Description is not meant to encompass all aspects of position, other duties may be assigned.
Position Summary:
The Cashier/Barista is responsible for serving all products with friendly, individualized attention towards each customer. Responsible for educating customers about our premium coffees and teas. Proficiently prepares blended and cold drinks provided by the store. Greets all customers with fast, friendly personalized service and develops a rapport with customers, by learning their names, favorite drinks and food items.
Duties & Responsibilities:

1. Begins to educate themselves on the various types of coffee, tea products, blends and roasts.
2. Greets all customers with fast, friendly, personalized service and develops a rapport with customers by learning their names, favorite drinks and food items.
3. Answers telephone in a courteous and friendly manner including, but not limited to, giving store greeting, giving directions, and receiving and filling customer orders.
4. Accurately rings sales orders into cash register and counts back change to customers in a courteous and friendly manner.
5. Sells ad serves baked goods and miscellaneous food items to customers.
6. Routinely cleans the coffee bar area, floor, windows and grinders, and take out trash, etc.
7. Proficiently prepares blended and cold drinks provided by the store.
8. Responds proactively to prevent customer service situations.
9. Passes monthly re-certifications in a timely manner.
10. Performs other job duties assigned.

Knowledge & Abilities:

1. Ability to communicate well and interact with guests in a clear concise manner.
2. Ability to work in a team environment, multi-task efficiently and maintain positive working relationships.
3. Knowledge of all equipment (i.e. coffee/espresso machine, mixers, blenders, tea brewers, warmers, etc.)
4. Ability to lift and/or move items up to 30 pounds.
5. Experience in use of POS systems and handling cash and credit transactions while following proper cash handling policies and procedures.
6. Knowledge of products offered in the Market.
7. Knowledge of Hualapai Tourism, Hualapai history and culture.

Qualifications:

1. Must possess High School Diploma or GED
2. A valid driver license with clean driving record preferred.
3. Good oral communication required.
4. Prior experience working with a POS system or cash handling preferred.
5. Customer service experience required.
6. Preference given to Hualapai Tribal Members.

Working Conditions:
Must be able to routinely walk, stand, bend and carry items weighing up to 30 lbs. must be able to work near high temperature areas. Must be able to work varying schedules, weekends and holidays.
Grand Canyon Resort Corporation (GCRC) is wholly-owned by the Hualapai Tribe and is located in Peach Springs, Arizona. In 1988, the Hualapai Indian Tribe, which has occupied the land since 1883, established GCRC, welcoming millions of visitors each year to tour the area, including the nearby lodge, ranch, river rafting company and Grand Canyon West. To further increase tourism in the area, the Grand Canyon Skywalk was built in 2007. The Skywalk is a glass, horseshoe-shaped bridge that enables visitors to walk beyond the canyon walls at Grand Canyon West, suspending them 4,000 feet above the riverbed and providing an unparalleled view of this natural wonder.