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SalaryThere are over 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before! Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW.
John Deere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability.
Primary Location: United States (US) - Illinois - Moline
Function: Customer & Product Support
Title: Dealer Success Manager - 104621
Onsite/Remote:Onsite Position
This position is eligible for a flexible work schedule arrangement at the present time. The arrangement may be delayed for training or other job acclimation purposes and remains subject to change.
Your Responsibilities
As a Dealer Success Managerfor John Deere World Headquarters located in Moline, IL, you will…
- Partner with the digital product owner and software engineering team to capture the voice of our dealer requirements and ensure that feedback improves our digital services in an ongoing rhythm
- Develop strategies and manage efforts toward developing channel partner's product support capabilities to improve dealer satisfaction with lifecycle services such as extended warranty, maintenance, and new services
- Develop strategies and manage efforts to promote product training, technical, and/or management training to dealer partners and company employees
- Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; choosing the best course of action by establishing clear decision criteria, generating, and evaluating alternatives, and making timely decisions; taking action that is consistent with available facts and constraints and optimizes probable consequence
- Coache and counsel other employees to promote employee development and professional growth; provide guidance to field staff to manage dealer partners
VISA Sponsorship is not available for this position
What Skills You Need
- Skill in interpersonal communications, negotiation, and conflict resolution. Has a good understanding of the principles and can independently use the knowledge
- Understanding of Dealer Support Process and how to improve them overtime. Perform more complex functions, understand principles, and teach others
- Identify opportunities for digital efficiencies that will lead to removing friction and gaining productivity for our dealer channel
What Makes You Stand Out
- Experience in Customer Success role delivering value of software product/service
- 1 or more years of demonstrated John Deere dealer-facing experience
- Strong alignment with dealer and program manager feedback
- Change Management Skills in a Digital Environment
- Knowledge of heavy machinery dealer business practices, ideally including the practices followed at John Deere dealerships
- Previous experience managing a digital product or service
Education
Ideally you will have a degree or equivalent related work experience in the following:
- Bachelor’s degree in agriculture, Engineering, Marketing, Business, or Technology or equivalent related work experience
What You'll Get
At John Deere, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. Additionally, we offer a comprehensive reward package to help you get started on your new career path, including:
- Flexible work arrangements
- Highly competitive base pay and performance bonuses
- Savings & Retirement benefits (401K and Defined Contribution)
- Healthcare benefits with a generous company contribution in the Health Savings Account
- Adoption assistance
- Employee Assistance Programs
- Tuition assistance
- Fitness subsidies and on-site gyms at specific Deere locations
- Charitable contribution match
- Employee Purchase Plan & numerous discount programs for personal use
Follow this link to learn more about our Total Rewards Package https://bit.ly/3XCd8fL
The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.
The terms of the applicable benefit plans, and all company actions administering or interpreting these plans, continue to control. Deere & Company reserves the right to suspend, amend, modify, or terminate the Plan(s) in any manner at any time, including the right to modify or eliminate any cost-sharing between the company and participants. Changes, which can be made at any time, are made by action of the company's board of directors, or to the extent authorized by resolution of its board of directors, or by the Deere & Company Compensation Committee. In the event of a conflict between the language of the official Plan Documents and this document, the language of the official Plan Documents will control.
ACA Section 1557 Nondiscrimination Notice
The John Deere Health Benefit Plans for Salaried Employees and The John Deere Benefit Plan for Wage Employees comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex.
