Dealer Service Support Specialist

Dealer Service Support Specialist

Endurance is in search of organized, detail-oriented individuals to join our growing Dealer Service department!

The Dealer ServicesSupport Specialist will provide support to our National Business Development Team and Agents by responding to dealership and customer inquiries, fulfilling supply orders, tracking and managing sales databases, and resolving any emerging problems that our Sales team, agents, dealers, and customers may face. The target is to ensure excellent service standards, respond efficiently to inquiries, and maintain high customer satisfaction.

Responsibilities:

• Manage customer contracts, follow-up with customers, dealers, and agents and provide troubleshooting assistance with supply orders, account statuses, and other emerging problems.
• Provide administrative assistance, data, and guides to the National Business Development and Management teams.
• Manage a high volume of inbound and outbound calls.
• Perform data entry tasks for sales and maintain an organized and accessible filing system.
• Provide troubleshooting assistance for system logins, account statuses, and other system issues.
• Create and fulfill supply orders according to production schedules and deadlines and process requests for rush orders.
• Review pending dealer and agent order requests to ensure satisfaction. Identify and assess customers’ needs to achieve satisfaction.
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and follow up to ensure resolution.

Qualifications:

• High School education or equivalent is required.
• Automotive, dealership, and/or warranty administration experience is preferred.
• Proven work experience in sales support and customer service.
• Strong phone contact handling and active listening skills
• Hands-on experience with data entry or finance and insurance systems such as PCRS, SCS or F&I Admin and familiarity with CRM systems and practices.
• Ability to multi-task, prioritize, and manage time effectively
• Microsoft Office (including Outlook, Excel, PowerPoint, and Word) and Adobe Acrobat

The candidate(s) offered this position would be required to submit to a background investigation.

Equal Employment Opportunity

Endurance Warranty Services is proud to be an equal-opportunity employer. We celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Our differences are what make us better together.

About Endurance

Endurance Warranty has been honored with multiple Stevie Awards for being a great place to work, and we’re growing rapidly. We’re a fast-paced company offering limitless opportunities to grow your career. Thanks to our dedicated employees, we provide best-in-class auto repair coverage to customers across the country, protecting people from unexpected and costly breakdowns for almost 15 years. At Endurance, we embrace the entrepreneurial spirit, and you’ll play a role in shaping this dynamic industry. We offer great pay, amazing benefits, and learning and growing opportunities. Endurance is an E-Verify employer.

When you work for Endurance, you’re working for a company that cares about you and your future. We empower employees to lead, drive change and give back where they work and live. Our people are our greatest strength, and we’re proud to work as a diverse team to serve our customers and our community.

Therefore, we’ve been honored as a top place to work, including multiple StevieⓇ Awards for the best workplace and great employer. For the last several years, Endurance has also earned a spot-on Selling Power’s “50 Best Companies to Sell For” and consistently makes industry lists from Crain’s and Inc. magazine for our continuous and significant growth. Experts in the industry recognize that our employees care as well—Consumer Affairs highly recommends Endurance, and our customers highly rate us on Google, Trustpilot, and other major online review sites. Come accelerate your career with us. We’ll give you the tools you need to succeed at work and the flexibility to enjoy life outside of your job!

Learn more about life at Endurance—connect with us on LinkedIn, Facebook, Instagram and Twitter.

Job Type: Full-time

Pay: $48,000.00 - $52,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Experience level:

• 3 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Work Location: Remote