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Form of workJob Description
Please apply directly at www.eci.us
Equipment & Controls, Inc. is a successful and innovative Emerson Impact Partner. ECI provides an entrepreneurial opportunity for each employee to achieve our common mission of Delivering Successful Customer Outcomes 100% of the Time. Our customer base includes oil and gas, chemical, power, food and beverage, mining and metals, life sciences, pulp and paper, refining, petrochemical, OEM and nuclear industries. With offices in Pennsylvania, West Virginia, and Ohio, ECI is the region’s leader in process control and industrial automation products and solutions. We seek individuals that share our passion for excellence.
Business Unit/Department: Engineering Service
Location: Solon, OH
Essential Duties and Responsibilities:
- Perform system network design, installation, commissioning and maintenance activities in a Microsoft OS environment
- Perform general computer maintenance, diagnostics and data backups of workstations
- Provide Dell server and workstation support
- Troubleshoot Distributed Control Systems (DCS) at the network, controller and I/O level to resolve customer problems in an efficient manner and keep their systems running
- Participate in a weeklong, monthly, on-call rotation to provide 24/7 support to our contract customers.
- Perform Distributed Control systems preventative maintenance, including voltage measurements, cleaning, and various diagnostic checks
The Ideal Candidate:
- Will possess a BS in Engineering or Associate degree in with 3 or more years of relevant experience
- Will possess MS Windows knowledge; knowledge of Dell computers, basic understanding of Windows Active directory, prior experience working with DeltaV DCS.
- Will have strong computer hardware troubleshooting skills; experience with DCS or Programmable Logic Controllers hardware troubleshooting is a plus
- Must have excellent communication skills and ability to interface with customers
- Must have the ability to travel, sometimes overnight to customer sites and ability to support on-call duty on a rotating weekly basis
- Must be able to lift and carry 50lbs
Core Competencies:
- WORK COLLABORATIVELY - Promote an inclusive and positive work environment that encourages collaboration and team building across all levels of the organization. Work with others to resolve obstacles that may prevent the organization from achieving its mission.
- CUSTOMER FOCUS - Demonstrate the desire and knowledge to understand customer needs. Provide personalized, professional and courteous service, accurate information, continuous communication and the ability to handle customer concerns in an appropriate manner.
- INTEGRITY - Behave ethically, act fairly and take responsibility for accomplishing work goals.
Additional Details:
We provide our team with everything needed for success, including world-class products, excellent initial and ongoing training and top-notch work equipment. We reward hard work and success with a competitive base salary and benefits package, as well as a retirement savings program, which includes 401(k) with company match and profit sharing. Salary is based on experience. EEO/AA/M/F/Veteran/Disability
ECI works with our customers to develop the most efficient and effective automation solutions for their operation. We draw on our internal resources as well as Emerson Automation Solutions to help make the best of our customer’s valves, regulators, and process management systems. As an authorized Emerson representative, we offer services that help control costs and improve performance through product and system life cycles—from planning, design and implementation through operations, maintenance and evolution. We help to plan and carry out a migration program that protects the investment of our customers.
