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SalaryWhat You'll Do
As the Data Specialist, you'll work on a variety of projects relating to recording, tracking, and reporting YWCA client data. You’ll work with a small, dedicated, and supportive team to provide data reporting, database training, and other data assistance to YWCA program staff and managers. You’ll help update, revise, and improve training materials, support YWCA database users, help improve internal reporting processes, and assist in the creation of detailed documentation relating to YWCA client systems, processes, and procedures.
This position has a strong social justice component that will require critical thinking around how external systems impact the work that we are doing through the lens of racism and intersections with poverty. Knowing the core principles of antiracism work and grounding those principles in everyday work, as well as working well in non-white environments and championing anti-racism policy, are required job skills and core values.
Highly Recommended: Please submit your resume and cover letter.
As an equal opportunity employer, we highly encourage people of color to apply.
Expectations of your role:
- Data Reporting
- Prepare standardized monthly and quarterly client data reports and occasional “ad hoc” reports for YWCA program staff
- Work with the CDIS Director and Data Analyst to envision and implement improvements to year-end data compilation and reporting processes
- End User Support and Training
- Work with the Data Systems Specialist to envision, develop, and deliver standardized trainings to YWCA client database users
- Provide ongoing customer service and technical support to YWCA client database users
- Help update and develop data entry forms, training materials, user guides, and other materials
- System Administration and Support
- Assist in creating detailed documentation of database workflows, customizations, and data entry processes within YWCA’s client databases
- Assist in documenting bugs, issues, and potential improvements in YWCA’s ClientTrack database
- Provide occasional data entry and data “clean-up” support to program staff as needed
Must have's to be successful:
- (3) years of relevant professional experience
- Strong technical skills, including proficiency with Microsoft Office (Excel, Word, Outlook, Teams), comfort with workplace software and tools (Zoom, SharePoint, etc.), and the ability to learn and use various client databases and reporting tools. Experience using relational databases and/or online database platforms is a strong plus
- Strong listening, communication, and interpersonal skills, particularly the ability to discern data needs and convey technical information to non-technical audiences
- Demonstrated ability to build relationships and interact with people from diverse racial, cultural and economic backgrounds, while maintaining a strong customer service focus
- Ability to work effectively to deadlines while working on multiple projects; skilled in managing multiple tasks while maintaining a high level of accuracy and attention to detail
Hours, Rate, and Benefits
- Hourly Rate: $25.00 - $27.00
- Hours: 40 hours per week
- Excellent benefits package including medical insurance, retirement plan, plus generous vacation, holiday, and sick leave plans
- At the time of hire, employees may enroll voluntarily in the Fidelity 403b Plan
- After two years of employment, employees are eligible to participate in the YWCA Retirement Fund
Physical Requirements
- Continuously performs indoor work including sitting while operating a computer
- Continuously reaches and grasps in using computers, headsets, and personal office supplies/equipment.
- Frequently exchanges information through listening and talking with clients, agency staff, employers, representatives of community organizations, and other individuals in the community
- Occasionally stands, walks, sits, and climbs in performing duties in the workspace and in the community
- Occasionally lifts/carries 10 pounds or less
*Continuously = Over 80% of the time * Frequently = 20-80% * Occasionally = Under 20%
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