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Form of workAt Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
To work within the Data Entry team and to service customers in a responsive manner through accurate and timely data input and by being a team player within a high performance Data Entry team, whilst championing and implementing regulations and processes.
Responsibilities:
- Accurately process customer information and ensure completion within timed deadlines.
- Facilitate auditing of customer generated file listings against box contents.
- Interface and co-ordinate with operations, customer services and account management.
- Escalate any serious operational issues immediately to the Data Entry Team Leader.
- To carry out duties deemed necessary by Iron Mountain management.
- Ensure full compliance with Sarbanes Oxley and other key operating standards.
- Ensure compliance with Health and Safety (including Fire and First Aid) & ISO standards, as well as IM policies and procedures.
- Responsible for processing client information from transmittal sheets and boxes and inputting data onto SKP or DCS.
- Use the system to verify customer records.
- Set up DCS screens.
- Transmit data to customers
- Research and resolve system data issues.
Key Skills, Requirements and Competencies:
- Must demonstrate good customer service behaviors
- Good verbal and written communication skills
- Ability to work and communicate confidently within a multicultural environment and with all levels of the organization
- Ability to input a large volume of data onto the system accurately, meticulous attention to detail and ensuring that everything is input in a timely manner.
- Ability to work well under pressure and meet deadlines.
- Effective communication skills
- Experience:
- Sufficient relevant experience working within an operational service delivery role.
- IT literate with knowledge of using all Windows based packages. (word/excel/ outlook)
Category: Operations Group
