Data Entry Clerk

Description
Fait Distribution is a family-owned and operated wholesale contact lens distributor and buying group. We pride ourselves in projecting a professional image to our customers that is both confident and enthusiastic. Our commitment to exceeding customer expectations and creating long lasting relationships is driven by our dedicated Associates. Being part of a family-owned company like Fait Distribution is something special. We're a close-knit company where Associates are valued and truly drive and make an impact on our success. There are always exciting and new opportunities for you to advance your career and grow within our company. At Fait Distribution you will find a supportive and fast-paced environment with a fun work culture. We trust you will find employment here challenging, yet highly rewarding.
Requirements
QUALIFICATIONS/ABILITIES:

• High School Diploma or the equivalent in relevant work experience is preferred.
• Directly related customer service experience is preferred.
• Product and market knowledge as well as data base experience is a plus.
• Exhibit a true team player attitude; personable, professional, with a high level of integrity.
• Give attention to detail that impacts profitability with a focus on quality.
• Effectively manage several tasks at once. Must be flexible and work well under pressure and easily adapt to change.
• Utilize strong written and verbal communications, along with a positive attitude and a strong work ethic.
• Resolve conflict in a professional manner by employing problem solving skills.
• Maintain high levels of personal accountability; an ability to be responsible for your own actions.
• Display confidence and strive for high levels of accomplishment.
• Listen, analyze, think quickly and logically to ensure expedient response to customer inquiries.
• Develop accurate documentation and phone skills.

RESPONSIBILITIES - HOW THIS POSITION SUPPORTS THE VISION include the following, but are not limited to:

• Receive and process web or fax orders from customers utilizing the organization's internal CRM/mainframe systems and customer purchase orders.
• Maintain customer records by updating account information.
• Note payment information and other pertinent information such as addresses and phone numbers.
• Verify order accuracy through a manual/visual checking process.
• Utilize a computer to process orders.
• Contribute to the development and execution of the annual marketing business plan which will include customer service area goals and team metrics.
• Assist in any task requested by either the direct team leader or any person in management.
• Aid in the efforts of maintaining a lean work environment.
• Work as a team with all functional work areas.
• Provide back-up support to other group members in the performance of job duties as required.
• Adhere to all corporate policies, guidelines and statutory requirements and recommends to senior management adoption and/or changes to policies and guidelines to reflect circumstances within the customer service area.

INDICATORS OF PERFORMANCE

• Timely and Error Free communications and order entry.
• Harmony within the Fait Distribution system and with the customer service team members.
• Positive perception of support from co-workers, team leaders, customers, vendors, and/or suppliers.

IMPROVING THE SYSTEM
All Fait Distribution Associates are responsible for documenting and fixing problems within the system. In addition, this role is responsible for improvement project participation, planning, communicating and implementing solutions where possible.
PERSONAL IMPROVEMENT
Fait Distribution will provide resources and support, relevant to the position, for education and training as needed. It is the Associate's responsibility to seek approval, schedule and participate in education and/or training that will prepare him/her for present and future needs. A post training recap may be required.