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Form of workJob Description
BCForward is currently looking for highly motivated Commercial Data Specialist at Bannockburn, IL USA 60015.
Job title: Commercial Data Specialist
Location: Bannockburn, IL 60015
Duration: 6+ months
Hours: (Monday-Friday)- 7 am – 4 pm / 8 am – 5 pm flexible
First few days will be onsite and then it will become remote once everything is settled.
Estimated Start Date- 2/5/2024
Position Purpose:
Under general direction role may include: providing customer service, billing/pricing/collections resolution, contract administration, service issues resolution, information management, customer file maintenance, lead routing, and record generation while possibly growing new and secured business through service level upgrades and expanded product offerings for assigned accounts on a daily basis.
Key Job Activities:
• Provides dedicated customer service and support via telephone, email, web, and mail
• Assisting sales team with preparation of sales documents and/or Data Entry
• Proactively conducts outbound phone and email campaigns to customers
• Understands how to research an account and determine pricing, contract information, lead routing, etc.
• Provides regular and ad-hoc reporting and assistance to various Sales teams
• Acts and communicates as a subject matter expert, trainer, coach, and key reference contact as new reps are onboarded
• Perform other duties and responsibilities, as assigned.
Education:
• Preferred Education: in Associates or Equivalent
Experience (North America):
• Education equivalent to Associates Degree, or the equivalent in related work experience demonstrating a sound knowledge of Salesforce administration, time management, proficient in excel reporting, pivot tables, data analysis, customer service
• Two or more years of related work experience in a sales support capacity. Demonstrating analytical skills while providing excellent customer service to all customers & sales reps preferred
• Demonstrates an elevated level of knowledge of Microsoft Office including but not limited to Excel, Word, Salesforce, PowerPoint; and a general knowledge of general database use
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.
