Data Center Technician

Job Description

Data Center Technician

We are on the brink of something BIG

Codero is revolutionizing the Dedicated, Managed, and Cloud Hosting services industry through leading-edge virtualization technologies, proactive support automation, learning intelligence systems, and best-in-class customer service.

If you are looking for an opportunity to join an established, profitable, and expanding startup powered by a global team of proactive, results-driven innovators driven by curiosity, passion, and a desire to work with some of the most exciting technologies in the industry, you are in the right place.

COMPANY OVERVIEW

Codero helps customers and partners thrive in the cloud. We are foremost a technology provider that enables and promotes the adoption and use of advanced cloud solutions, backed by exceptional customer support. We offer a diverse portfolio of fully managed offerings from dedicated servers within our own data centers to custom cloud and hybrid multi-cloud services focused on the specific needs of businesses and community anchor institutions.

TITLE

• Data Center Technician

SHIFT

• Monday through Friday
• 1st Shift 7am - 4pm OR 2nd Shift 3pm - midnight
• Participate in on-call rotation

ROLE

• Data Center: Participate in on-site data center operations such as server provisioning, hardware updates, inventory, etc.
• Server Administration: Troubleshoot, analyze, and resolve the causes of Server performance problems (Windows, Linux).

LOCATION

• Phoenix, Arizona

COMPENSATION

• Hourly Base
• Shift differentials
• Paid Training
• Opportunities for overtime

BENEFITS

• A mission-driven, values-based culture
• Fun, casual, startup office environment
• Excellent Work/Life Balance
• Medical, Dental, Vision, Life and Disability Insurances, Flexible Spending Account
• Professional development, including the opportunity to advance your career
• Preference to promote from within
• Third Shift differential pay incentives

TECHNICAL EXPERIENCE

• Professional experience working with Hosted, Cloud, Software as a Service, Platform as a Service, Infrastructure as a Service, or companies like Amazon Web Services, Microsoft Azure, IBM, or cloud service providers. supporting Hosted, Software as a Service, Platform as a Service, or Infrastructure as a Service.
• Professional experience in creating, deploying, and administrating virtual systems within one or more of the following technologies: VMware ESXi, Amazon Web Services (AWS), or Microsoft Azure.
• Professional experience racking, stacking, and administrating Linux and Windows Servers.
• Professional experience performing system backups and restores.
• Identify and troubleshoot simple hardware failures on x64-based servers including the replacement of failed hardware components
• Troubleshoot simple operating system issues including the file system, disk management, and RAID technologies
• Troubleshoot, analyze, and resolve the causes of server performance problems.
• Able to locate, review, interpret, and review server errors and audit logs.
• Able to troubleshoot complex technical issues through Chat, Phone, and Email.
• Advanced understanding of networking technologies such as firewalls, TCP, DNS, DHCP, SSL, and load balancing.
• Strong understanding of most basic system administration tools and procedures; for example, BASH, MySQL, MSSQL, IIS, Apache, FTP, Plesk, cPanel, and web control panels, and ability to use backup programs, verify disk integrity and maintain system files (groups, hosts, aliases).
• Gather necessary data for issue replication, problem determination, and/or escalation.
• Experience in one or more of the following: Java, JavaScript, Perl, Python, HTML, HTML5, XML, PHP, SOAP, REST, .NET, ruby, ruby on rails a plus.
• A passion for learning new technologies.
• Comfortable creating knowledge base articles for both internal and external use.

CUSTOMER SERVICE REQUIREMENTS

• Able to communicate with customers in a friendly, professional, and personable manner via multiple channels: Chat, Phone, and Email.
• Willingness to take ownership of the customer experience, including comprehensive issue resolution
• Experience using Salesforce CRM, Service Cloud, Live Agent Chat, and/or Knowledge.
• Experience interacting and communicating with customers in a friendly, professional, and personable manner via multiple channels: Chat, Phone, and Email.
• Thrives on a team where expertise is shared and feedback is encouraged.
• Effective time management skills, including the ability to multi-task, organize, and prioritize.
• Use interactive tools including chat, forums, email, monitoring, and other web-based social media to exceed customer expectations.
• Escalate issues to appropriate individuals using established guidelines and procedures.
• Participate in cross/team projects that enhance the quality or efficiency of the Customer Support group.
• Be part of a team, with a best-in-breed cost structure, operations, and execution quality.
• Passionate about customers and helping them reach their goals.
• Help revolutionize the Managed Services market through cutting edges automation and exceptional Customer Service.

COVID-19

Ensuring the health and safety of our employees is Codero's top priority. To help protect the health of our teams, access to our data centers is gated by live security, biometric checkpoints, and symptom screenings at all entry points. Our facilities also maintain stringent cleaning procedures, mask requirements, mandatory social distancing, and adhere to all applicable guidelines and recommendations from the Centers for Disease Control and Prevention and public health guidance.

CODERO IS AN EQUAL-OPPORTUNITY EMPLOYER