Data Center Technician

Data Center Technician (Atlanta – 30318)

Our client, a growing software company, is looking to hire a Data Center Technician in Atlanta, GA (30318). The ideal candidate for this role will have a working understanding of Data Center technologies, strong analytical and troubleshooting skills, and excellent communication skills. This position will be 100% on-site M-F.

• Working hours: M-F 4 PM-12 AM
• Training hours: M-F, during standard business hours, 8 AM-5 PM, training will be about a month
• Contract duration: 12+ months with the potential to convert or extend

Must-Have Skills:

• US Citizen
• Hardware troubleshooting experience – HP servers and Cisco servers
• Cabling skills
• Shipping and Receiving
• Hardware replacement
• Self-motivated, task themselves on the job
• Computer skills with Excel (or equivalent) – Need to be able to add in lines, filter information, data sorting, and cell manipulation
• Organization skills

Nice to Have Skills:

• Opengear for console management
• OpenStack
• Linux commands

Key Requirements:

• Minimum of 3 years of hands-on experience with Data Center technologies – compute, network, storage, cabling, racks, PDUs, etc.
• Great knowledge and experience with planning cooling, power, and space resources
• Linux/Unix system administration, networking, and SAN connectivity skills are strongly desired
• Experience working with vendors (quote-purchase process, RMA processes, support interactions)
• Understanding of shipping & receiving, inventory, and distribution practice
• Scripting skills are a plus
• Experience supporting 24×7 customer-facing production environment
• Ability to troubleshoot and solve hardware problems with minimal supervision
• Ability to lift 50 pounds

Key Responsibilities:

• Perform equipment installs – compute, network, storage, racks, PDUs, cabling, etc.
• Closely monitor infrastructure to prevent failures and service degradation
• Assist in diagnosing, troubleshooting, and escalating any problems internally and externally.
• Work with other Operations teams on troubleshooting and resolution of problems including hardware failures and physical connectivity problems
• Communicate and coordinate with remote hands in remote datacenters
• Maintain impeccable documentation around our Data Center configuration
• Set standards of excellence for all Data Center operations
• Maintain asset inventory – both installed and spares
• Perform all shipping and receiving duties including RMA activities
• Maintain clean and orderly premises at all times
• Update and work on tickets and tasks assigned in a timely manner
• Follow the change management process
• Participate in off-hours change windows
• Provide 24×7 support as needed

TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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