Data Center Technician

Job description -

Data Center technician ( Customer engineer)

Location - Grafton, MA

We are looking for a self-motivated, dedicated individual who is ready to put their technical skills to work in a fast-paced, customer-focused environment. Utilizing their technical knowledge, they will have the responsibility of responding to customer calls in a timely and efficient manner to troubleshoot, analyze and diagnose servers in a critical environment. They will provide problem resolution or refer more complex issues to a Sr. Support Engineer. Maintenance of inventory and documentation of activity will demonstrate strong organizational skills. Must be available and on-call 24x7x365.Responsibilities

• Analyzes, diagnoses, and troubleshoots hardware/server issues with focus on responsiveness; provides issue resolution
• Maintains inventory and documentation of activity
• Creates own service tickets, updates, and closes
• Communicates before and after repair work windows via ticket and email to client
• Break/Fix

Qualifications

• Previous experience working on on HPE, DELL, Oracle (SUN), or Lenovo Servers
• Strong problem solving and self-management skills with attention to detail
• Ability to prioritize tasks and effectively communicate verbally and in writing
• 5+ years’ experience servicing hardware as specified or utilized in customer environment
• Familiarity with ticket-tracking software (ServiceNow preferred)

Job Type: Full-time

Pay: $54,000.00 - $56,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work setting:

• In-person

Experience:

• Data Center Technician: 2 years (Preferred)
• Troubleshooting hardware: 1 year (Preferred)
• Troubleshooting servers: 1 year (Preferred)
• break-fix: 1 year (Preferred)
• HP/Dell/lenovo: 1 year (Preferred)
• ServiceNow: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Ability to Relocate:

• Grafton, MA 01519: Relocate before starting work (Required)

Work Location: In person