Data Analyst - Customer Complaints

Kenvue is currently recruiting for:
Data Analyst II, Global Complaint Vigilance
This position will be reporting to Sr. Manager, Global Complaint Vigilance Systems & Trending; based at the Skillman, NJ location.
Who We Are
At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we're the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON'S® and BAND-AID® that you already know and love. Science is our passion; care is our talent. Our global team is made by 22,000 diverse and brilliant people, passionate about insights, innovation and committed to deliver the best products to our customers. With expertise and empathy, being a Kenvuer means to have the power to impact life of millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage - and have brilliant opportunities waiting for you! Join us in shaping our future-and yours.
What You Will Do
The Analyst II participates in complex analytics activities and develops solutions for global business partners. Analyst II will be part of team that leads in areas of Data Governance, Database Infrastructure and Data Analytics development for Global Complaint platform.
Key Responsibilities
• Support the data analytics team on data discovery in CDL (data lake) and data ingestions from the data source system in the CDL (data lake)
• Work in partnership with system owners to understand the process and the data input in the data source
• Lead the data foundation strategy in CDL (data lake) to guarantee the data availability and curation for our key quality data and additional data needed to support our data analytics strategy.
• Develop methods of analysis of data to support global metrics, trend analysis and risk management planning using innovative data science methodology.
• Participate in various projects within the department and communicate effectively with all levels of management. This role will analyze data and perform periodic complaint trend analysis.
• Analyst II collaborates with global partners in Consumer Care Centers, Medical Safety, Business Quality, Marketing, Internal affiliates, External sites, and other business partners to ensure the integrity, consistency, compliance, and alignment of the end-to-end complaint vigilance process.
• Analyst II must have the ability to assist with various projects within the department, communicate effectively with management. This role will query and analyze data and other trends from complaint systems.
• Assists with developing training presentations for complaint vigilance process and systems and creation and updates of controlled documents.
What We Are Looking For
Required Qualifications
• A minimum of a bachelor's degree with a focus in Science, Engineering, or related field
• A minimum of 2 years of related experience including Quality Assurance and/or Quality Control .
• Experience working in pharmaceutical, medical devices or other related or highly regulated industry
• Demonstrated knowledge and expertise in quality processes and regulatory requirements
• Experience working in an FDA regulated environment
Desired Skills:
• Experience supporting manufacturing, packaging, and development operations is preferred.
• Experience supporting aspects of the complaint vigilance life cycle for pharmaceutical, device, and /or cosmetic products is preferred.
• Experience with one or more technologies supporting complaint handling preferred.
• Experience in the creation, update, and management of complaint files from complaint identification through closure preferred.
• Expertise with root cause analysis techniques including but not limited to: Brainstorming, data analysis and collection tools, 5 Whys, Fishbone (Cause and Effect), FMEA, and DMAIC preferred.
• Experience with tools and techniques supporting qualitative risk analysis including but not limited to: Probability and impact assessment (likelihood of recurrence and potential effect), probability and impact matrix (risk ratings, rating rules), and risk categorization (by root causes, other qualifiers) is preferred.
• Experience with systems and tools supporting analysis and reporting preferred.
What's In It For You
• Competitive Benefit Package
• Paid Company Holidays, Paid Vacation, Volunteer Time, Summer Fridays & More!
• Learning & Development Opportunities
• Employee Resource Groups
• The anticipated base pay range for this role is 60,000 to 96,600
Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.