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Form of work
SalaryDescription
iBUYPOWER is seeking a PC technician with troubleshooting and helpdesk support experience to join our Technical Support Department as a PC Customer Support Technician. This individual is responsible for ensuring customer satisfaction by efficiently diagnosing computer issues and providing a resolution. They are responsible for Customer Support through phones, email tickets, and live chats. The ideal candidate should possess advanced troubleshooting skills, excellent verbal and written communication skills, proven quality customer service skills, knowledge of current PC hardware/software, and a passion for technology and helping others.
Key Responsibilities
- Ensure customer satisfaction is of high priority and accomplished by exploring all available means; identify when issues need to be escalated for resolution
- Troubleshoot and diagnose personal computer issues, primarail through telephonic support as a primary job function
- Respond to customer concerns made through general email tickets, live chats, and Discord channels, as needed
- Repair and/or rebuild defectiove person computers, as needed
- Protect and enhance brand through top-level service
- Issue RMA and sales orders for parts; follow up to ensure customer issues satisfaction
- Performs basic customer service functions
- Input data and notes into customer records
- Communicate with customers to request and provide information
- Update customer records according to findings and actions
Qualifications
- Excellent verbal and written communication skills
- Proven quality customer service skills
- Basic and advanced troubleshooting skills
- Experience in desktop and laptop computer repair in a professional capacity
- Ability to assemble computers from the component level
- Knowledge of current PC hardware and technologies
- Advanced proficiency with current version of MS Windows
- Training and/or experience in conflict resolution a plus
- Experience in help desk and customer service call centers
- Experience with CRM and/or various knowledge base software a plus
- Works well within a team environment, willingness to share knowledge and experience
- Willingness and ability to work overtime, as needed
- Willingness and ability to work remotely
- Moderate lifting of personal computers up to 50 lbs
- PC hardware enthusiast or passion for PC technology a plus
Benefits
- Medical, Dental, Vision Insurance
- PCP & Specialist Office Visit Reimbursements
- Basic Life Insurance
- PTO & Sick Leave Days
- Paid Holidays
- Day Off to Celebrate Your Birthday
- 401K & Employer Match
- If hired, must provide proof of full vaccination on start date, unless prohibited by federal, state, or local law. Full vaccination means receiving the second dose in a two-dose series (i.e. Pfizer, Moderna), or a single-dose vaccine (i.e J&J). Examples of proof of full vaccination include an original, photocopied, or digital completed vaccination card that includes name, type of vaccine provided, and date of last dose administered
About iBUYPOWER
iBUYPOWER symbolizes several key beliefs: unity, strength, ambition, and perseverance. These are fundamental attributes of life inside and outside of gaming. You need them all to win. Leading the pack, iBUYPOWER is gaming, defined.
Since 1999, iBUYPOWER has been delivering on its promise to build the best gaming systems for the most discerning gamers. Even in a time when PCs were not as ubiquitous as they are today, we fueled the passion for gaming by giving our customers the highest quality in custom built computers. Our systems have since become the backbone for professional gamers, game developers, LAN centers, major esports tournaments, and every day consumers.
iBUYPOWER has worked intimately with brands such as Intel, NVIDIA, AMD, Microsoft, Western Digital, Asus, Bethesda, MLG, and many more. Superior performance, reliability, cutting edge technology, and timely production make iBUYPOWER the authority in PC gaming.
Since 1999, iBUYPOWER has been delivering on its promise to build the best gaming systems for the most discerning gamers. Even in a time when PCs were not as ubiquitous as they are today, we fueled the passion for gaming by giving our customers the highest quality in custom built computers. Our systems have since become the backbone for professional gamers, game developers, LAN centers, major esports tournaments, and every day consumers.
iBUYPOWER has worked intimately with brands such as Intel, NVIDIA, AMD, Microsoft, Western Digital, Asus, Bethesda, MLG, and many more. Superior performance, reliability, cutting edge technology, and timely production make iBUYPOWER the authority in PC gaming.
