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SalaryCustomer Support Specialist - Warsaw, IN
Join our dynamic team at Mahar, a WBENC certified global MRO distributor and service provider, committed to driving efficiency for our valued customers. We are currently seeking a results-driven Customer Support Specialist to help assist our buyers with order entry, expediting orders, and follow-up.
We achieve this by DRIVING EFFICIENCY!
What we’re looking for:
- Ability to type and navigate a computer system and various types of software without oversight or instruction; must be comfortable using excel
- Must have experience using Microsoft Office including Outlook and Excel
- Must be well organized
What you’ll do:
- Enter acknowledged quotes into online system
- Follow up on any inquiries or responses from inquiries
- Expedites orders to buyers per customer request
- Follow up with unacknowledged and shipped purchase orders throughout the day
- Receive and process quotes and orders via fax, phone, mail, EDI, and e-mail per customer request; verifies pricing and availability
- Maintain and update information on customer open order report spreadsheet
- Communicate urgent order to buyers and management as appropriate and monitors items until shipment to customer is made
- Help to eliminate slow and non-moving items in main warehouses
- May generate direct shipment or repair purchase orders
- Consistently run and modify reports in excel
- Interface with vendors as needed
- Assist in troubleshooting receiving and inventory count discrepancies
- Communicate with vendors to receive updated PO information
- Assist with projects
- Work to attain/retain positive relationships with vendors
- Assist with the development and implementation continuous improvements throughout all functions
What MAHAR offers you
- Full time position
- 401k and Roth retirement plans
- Health, Vision, and Dental Insurance
- Short & Long-term disability and life insurance
- Paid time off and holidays
- Excellent work life balance
MAHAR provides equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, national origin, age, disability, or genetics. We participate in the E-verify system to confirm you are authorized to work in the U.S.
