Customer Support Specialist

Job Title:Customer Support Specialist

Location: Warsaw, IN 46580

Duration: 03+Months

Shift: 1st

Job Description:

· Responsible for managing and processing domestic orders, billings, and credits. Provides customer service support to our U.S. markets regarding detailed product information, pricing, sourcing, and product availability.

· Communicates directly with customers/distributors to resolve order issues, provide detailed product information, pricing, availability, and order delivery information.

Principal Duties and Responsibilities:

· Receives and prioritizes orders based on customer requirements, product shipping modes, and product availability.

· Assists Corporate Regulatory Compliance with product retrieval procedures when necessary.

· Processes orders requiring special intervention and analyses.

· Requires high degree of research and problem solving.

· Answers very detailed product related questions for all product lines and makes product substitution recommendations when necessary.

· Reviews and processes requests for credits, pricing adjustments, quote responses, product shipment tracking, complaints, and special programs.

· Participates in the departmental 24-hour emergency on-call service.

· 100 Total Percent (not to exceed 100%)

· Individual percents should be greater than or equal to 5%.

· This is not an exhaustive list of duties or functions and may not necessarily comprise all of the "essential functions" for purposes of the ADA.

· Expected Areas of Competence (i.e. KSAs)

· Must possess excellent telephone etiquette.

· The ability to handle multiple telephone calls in a positive manner while maintaining a positive relationship with customers is essential to this position.

· Must be skilled in verbal and written communication techniques.

· Organizational and time management skills are essential.

· Must maintain a high degree of professionalism in a potentially frustrating environment with extreme time constraints.

· Demonstrated knowledge to identify Client products by major product groupings and familiarity with product lines of other division.

· Participation in departmental 24-hour emergency on-call service is a requirement of this position.

· Required to work some holidays.

· Previous PC experience (alpha and numeric keyboards) required.

· Must be able to enter data at 7000 KDPH with 95 percent accuracy.

· Knowledge of ZDCS preferred for the purpose of order entry, maintenance, invoicing, item/order status, and all other inquiry conversations related to customer service.

· Thorough knowledge of Word, Excel and Livelink preferred.

· Must type 40 wpm with 95 percent accuracy.

Education/ Experience Requirements:

· High School Diploma or equivalent

Travel Requirements:

· Up to 10%

Job Type: Contract

Salary: $20.00 - $25.00 per hour

Expected hours: 40 per week

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Ability to Relocate:

• Warsaw, IN: Relocate before starting work (Required)

Work Location: On the road