Customer Support Specialist - Decatur, Il

Decatur

IL - Illinois

Sales, Customer Service & Origination

Customer Support Specialist - Decatur, IL
This is a full-time, non-exempt position.
Job Description:
Customer Support Specialist for ADM Commodity Procurement/Amino Acids
Candidate will be responsible for OIS liquid tank management, A/P, PO order entry, Position Data and Vendor Management.
Coordination with Procurement team, warehouse, shipping and trucking to ensure timeliness of delivery.
Responsibilities:

• Manage vendor po’s that come into a shared inbox.
• PO Order entry & Invoicing within Oracle and IBM.
• Liquid Tank inventory management and scheduling within OIS.
• Work with the sales team on customer issues and price files.
• Work with trucking dispatch and 3rd party locations to schedule customer deliveries.
• Assist in maintaining current and up to date open purchase contract reports and a clean A/P report.
• Set up new sold to/ship to customer information within MDM.
• Set up new vendors within the Vendor Maintenance System.
• Generate position data to be given to ADM CRMO group to build risk positions.
• Contact external suppliers to monitor ETA’s for inbound deliveries
• Previous experience in a Customer Support role is beneficial, but not required.
• Must have good communication skills via email and phone and able to multi task.
• Strong problem solving skills and positive attitude.
• Prioritize daily work to take care of vendor and customer needs and concerns.

Excited about this role but don’t meet every requirement listed? Studies show that often applicants will self-select out if they don’t check every box. We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings.

ADM requires the successful completion of a pre-employment drug screen and a background check.
REF:79072BR

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Diversity, equity, inclusion and belonging are cornerstones of ADM’s efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments — environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.
We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.
We welcome everyone to apply, especially those individuals who are underrepresented in our industry, as we strive to ensure our workforce represents the world that we help to feed: people of color, women, gender non-conforming, LGBTQIA+, veterans and persons with disabilities. For more information regarding our efforts to advance Diversity, Equity, Inclusion & Belonging, please visit our website here: Diversity, Equity and Inclusion | ADM.

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ADM unlocks the power of nature to enrich the quality of life. We're a premier global human and animal nutrition company, delivering solutions today with an eye to the future. We're blazing new trails in health and well-being as our scientists develop groundbreaking products to support healthier living. We're a cutting-edge innovator leading the way to a new future of plant-based consumer and industrial solutions to replace petroleum-based products. We're an unmatched agricultural supply chain manager and processor, providing food security by connecting local needs with global capabilities. And we're a leader in sustainability, scaling across entire value chains to help decarbonize our industry and safeguard our planet. From the seed of the idea to the outcome of the solution, we give customers an edge in solving the nutritional and sustainability challenges of today and tomorrow. Learn more at www.adm.com.

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