Address
Form of work
Salary```Duties```
- Provide exceptional customer service to clients through various channels (phone, email, chat)
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Conduct data entry and maintain accurate customer records
- Communicate effectively in both English and Spanish to assist bilingual customers
- Analyze customer needs and recommend appropriate products or services
- Upsell additional products or services to maximize sales opportunities
- Perform outbound calling to follow up with customers or provide updates
```Experience```
- Previous experience in customer service or a related field is preferred
- Strong communication skills in both English and Spanish
- Proficient in data entry and computer skills
- Ability to analyze customer needs and provide effective solutions
- Sales experience is a plus
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.
Job Type: Full-time
Pay: $23.65 - $31.66 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
- Work from home
Experience level:
- 1 year
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- Call center
- Remote
Work Location: Remote
