AddressWho Are We?
The Toro Company is a homegrown, Minnesota-based company that has been in business since 1914. We pride ourselves on providing world-class equipment to help maintain the environment that we love, while putting an emphasis on giving back to the communities that surround us.From residential lawns and gardens, to venues such as St Andrews Links and Target Field, we are a company with a global footprint and a passion for helping people beautify whatever landscape they may be in. With 100 years of operation under our belt and an average employee tenure of 15 years, come find out what makes The Toro Company the best place in the Twin Cities to build a career.
As a Customer Support Specialist, you will provide exceptional order to invoice customer relations experience for assigned accounts. Work with customers to manage product availability and shipment consolidation in an effort to satisfy their requirements.
What Will You Do?
Accomplish ongoing training and certifications necessary to maintain current knowledge of export regulations
Coordinate information flow, orders, and shipments to meet shipping goals of the customer(s) and division(s)
Produce and distribute reporting as needed to communicate current order and shipment status
Export documentation- Working with freight forwarders and customers to ensure documents are correct and timely. Auditing export documents after product has left the country to comply with export regulations.
Support and interact with sales and marketing, inventory analysts, distribution centers, credit, and traffic to facilitate order requirements
Maintain knowledge of Toro product
Maintain best in class responsiveness to correspondence with internal and external customers
Identify and communicate any issues which would delay or impede prompt shipment of orders
Document and update departmental procedures as needed
Take lead in periodic projects and activities such as LEAN process improvements
All other tasks and projects as assigned
What Do You Need?
Bachelor’s degree preferred OR 0-4 years related experience (Customer Support Specialist I), 5+ years related experience (Customer Support Specialist II).
Excellent verbal communication skills to effectively communicate
Proficient written communication skills to effectively communicate
Ability to organize, assemble, and arrange resources to meet goals
Skilled data entry and system navigation skills
Ability to maintain composure during stressful situations, remaining focused on the ultimate objective
Strong interpersonal skills to support interaction and development of relationships with a wide-range of internal and external customers
Capacity to work independently as well as within a team-oriented and collaborative environment
Proficient in Microsoft Office programs, including strong keyboarding skills
Experience with order related systems; SAP and product knowledge and configurations desired
0 to 10% travel (domestic)
Job Dimensions
Support the Toro divisions as primary contact for multiple accounts. Typical office environment as it pertains to lighting, temperature, and noise level when in administrative / operations offices. Dexterity of hands and fingers to operate a computer keyboard and mouse, and to handle other computer components.
What Can We Give You?
At The Toro Company, we are always working to make sure our employees know just how valued they are. In addition to a competitive salary, an affordable and top tier medical/dental/vision plan, 401k, and many other great benefits - The Toro company offers employees at ourBloomington, MN HQlocation a variety of perks, including:
Dress for your day - We know you're more productive when you're comfortable, which is why TTC employees are encouraged to take advantage of our casual, corporate environment.
Location – Conveniently located near both St. Paul and Minneapolis, we are centrally located for most commuters!
Food - Take advantage of our onsite café, which serves both breakfast and lunch. With a Caribou Coffee attached, you can grab a snack and a coffee at any time during your day.
Wellness - The Toro Company’s HQ offers complimentary use of our onsite fitness facility to employees. In addition to physical wellbeing, TTC offers a variety of mental health and financial health resources to all employees.
Volunteerism - The Toro Company is proud to provide employees 20 hours of paid time to volunteer in the community.
Summer Hours – Enjoy a flexible schedule during the summer! By working a little more during the first few days of the week, TTC employees at our Bloomington HQ are able to start their weekends early and leave by noon on Friday.
Flexible Work Arrangements – This team is currently implementing a hybrid work schedule. The opportunity to collaborate in the office and work from home part-time, has promoted team-building and flexibility. #LI-Hybrid
Competitive Salary – The pay range takes into account skills, experience, education, and location. It is not common to be hired at or near the top of the range; compensation decisions are dependent on the facts and circumstances of each case. Cash compensation is one piece of our competitive total rewards package.If you need to, you can access your pay early with the One@Work app, formerly the Even app.
At The Toro Company, we are committed to fostering a secure and trustworthy recruitment process for our applicants. Recruitment fraud is a potential threat to job seekers, so please be aware that throughout our recruitment process, you’ll never be required to pay any fees or disclose personal financial details when applying to TTC opportunities.
We are proud to be an Equal Opportunity Employer and consider qualified applicants without regard to race, color, religion, sex (including pregnancy and related needs and conditions, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit based factors. We celebrate diversity and are committed to creating an inclusive environment for all employees.
