Address
Form of workOrion Associates
Aligning Opportunities and Dreams!
Hybrid role
Title: Customer Support Representative - Payroll Services
Location: Golden Valley, MN.
Schedule: Full time Monday-Friday typical daytime hours. Employees are eligible to work from home 2 days a week after 90 days of employment.
Wage: $25.50 hourly wage including a Full Time benefit package
Company Perks:
- Medical, Dental and Vision Coverage
- Supplemental Insurance offered through Colonial Life
- Paid Time Off
- 401K plan that employees can contribute to after 1 month
- Paid volunteer time- up to 16 hours each year
- Monthly Lunch and Learns
- MERSC Employee Discounts (Minnesota Recreation Service Counsel)
- Tuition Reimbursement
- Dog-Friendly Corporate Office
- Weekly snack day at Corporate
- Childcare at Corporate for Employees at reasonable tuition rates
- Growth Opportunities and learning opportunities
- Employee of the month recognition and gift card
- Fun Employee Engagement Activities- Summer Bags tournament, virtual bingo, Spirit week!
Orion Associates:
We are a management services company based in Golden Valley, Minnesota that is committed to providing our clients with services of the highest quality. We are unique in that we provide our management services as a company that truly understands the field of human services. Orion Associates has spent more than 20 years serving people with intellectual disabilities, mental health diagnosis, the elderly and their families. Our mission is for the people we serve to be able to realize their dreams, and we do that by providing services of the finest quality. Creativity, innovation and expertise are highly valued among our team. We hold ourselves to the highest ethics, maintain excellent standards and always strive to do our best. Above all, we work to uphold a tradition of exceptional service and care for others.
Job Details
The Customer Support Coordinator is responsible for supporting customers and payroll department functions. The Customer Support Coordinator will partner internally and externally for timely resolution of customer issues from start to finish; duties and processes include the following:
Essential Job Duties:
- Collaborates directly with customers, Support Coordinators/Case Managers, internal payroll and program team members, and budget and billing departments.
- Monitors and responds to customer requests/inquiries via incoming phone calls and emails within established company policies, guidelines, and contract requirements.
- May assign customer service requests/inquiries to team members and/or other department personnel depending on the nature of the customer request and according to company procedures.
- Identify root problems of payroll and EVV issues through research, coordination of corrective actions, revision requests and necessary follow-up until the issue resolution is complete.
- Make outgoing communications to employers of record, workers, support coordinators via phone calls and emails to inform them of the problem and steps needed for resolution.
- Processes employee documents according to company policies and procedures. Including but not limited to; change notices, direct deposits, W-4’s, etc.
- Performs payroll data audits by running reports and looking for missing or incorrect information. Example: pay codes, EBS card setup, terms. Makes necessary corrections
- Assists the Payroll Tax Coordinator with New Employer packet issue reach out/resolution.
- Provides support and training to other customer service team members.
- Responsible for processing special payrolls, at the discretion of the Payroll Supervisor.
- Process improvement
- Work with payroll specialist to identify areas where improvements can be made.
- Propose improvements in writing to supervisor.
- Work with payroll specialist to identify areas where improvements can be made.
- Assists with requests for verifications of employment.
- All other duties as assigned.
Requirements:
- Excellent written and verbal communication
- 1-2 years of customer service related experience preferred.
- Education: high school diploma – AA or college degree preferred.
- Must possess the ability to communicate with staff, participants, family members, visitors, State and County representatives, other professionals in the field, and the general public.
- Must be able to pass a DHS background check
Orion Associates hires people from a wide variety of backgrounds because we believe it makes our organization stronger. Orion Associates is an equal opportunity employer.
Candidates who are interested should apply at orionassoc.net/job-openings. Candidates must include a resume with their application.
