Customer Support Representative

We are aiTWorks, an employment agency (www.aitworks.com) and we are looking for a candidate who can work as a Customer Support Representative at Japanese eyewear Company in Torrance, CA.

Position Overview:

● Start Date: Immediate

● Salary: $23.00/hour

● Employment Type: Full-time, Non-exempt

● Monday to Friday 8 am - 4.30 pm (30 min lunch break)

General Position Summary:

Provide high-level customer service per company standards throughout eyewear selection, ordering, fitting, and post-purchase inquiries. Promote teamwork and support various management positions as required. Analyze Customer Support data to drive improvements in the support structure.

Essential Job Functions:

● Recommend lenses, coatings, and frames via online or phone consultations based on customer prescriptions and vision needs

● Provide direct support for selecting, ordering, fitting, and adjusting eyewear online or by phone

● Quickly and warmly handle customer queries and complaints, including sales support, payments, and returns

● Oversee and manage inventory in the team

● Always maintain professionalism in greeting customers promptly and warmly

● Foster strong team relationships to create a welcoming atmosphere

● Attend staff meetings and training to deliver top-notch customer service aligned with company objectives

● Stay updated on industry trends and integrate new insights into your work

● Regularly document and record information to facilitate knowledge sharing

Qualifications:

● High school diploma or equivalent (G.E.D)

● Authorized to work legally in the United States

● Over 24 months experience in the optical industry

● Basic Microsoft Excel and computational skills

● Flexible schedule capability

● ABO certification preferred

Job Type: Full-time

Salary: From $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Experience:

• Optical: 2 years (Required)
• retail: 2 years (Required)

Work Location: On the road