A BIT ABOUT US
Lever was founded to tackle the most strategic challenge that companies face: how to recruit and hire top talent. We're building the next generation of hiring software that companies like Netflix and Eventbrite rely on to grow their teams. We've rethought the talent acquisition paradigm and are the innovation leaders in our space and looking for the right people to join us as we scale.
We're extraordinarily proud of the company we've built so far. Our people are Lever's biggest competitive advantage and we'll continue investing in our "Leveroos" and people-first culture.
THE CHALLENGE
As the newest member of the Customer Support team at Lever, you will have the opportunity to provide high level, white glove customer service to our ever-growing customer base. In return, you will help us understand our customers' needs by reporting emerging trends learned from working incoming tickets, chats and phone calls. We are looking for someone who is a highly motivated self-starter and who will bring with them a solid background in providing high-level technical Customer Support in a fast-paced, ever-changing environment.
THE OPPORTUNITY
Our perfect team member is passionate about working closely with customers to find solutions that maximize their satisfaction with our product suite. You thrive in problem solving, finding efficient ways to work through complex customer inquiries, and are extremely comfortable communicating with customers via written and verbal channels. You're incredibly organized and have strong time management skills. It's critical that you have a mindset for using technology and can quickly learn how to use new tools (most importantly: Lever).
THE TEAM
Customer Support is made up of Customer Support Representatives, Escalation, and Product Support Specialists working towards a common goal of assisting our customers with inquiries regarding the Lever suite of products. We are a highly motivated team who are relentless in the pursuit of providing an amazing Customer Support experience to every customer. We thrive on collaboration but are able to work as individual contributors as we work towards scaling our department as Lever grows