Customer Support Representative

Who Are We

Simpro is a global leading Software-as-a-Service (SaaS) field service management solution for service, maintenance, and project contractors. Simpro was founded in 2002 in Brisbane, Australia with operations in Australia, New Zealand, the United Kingdom, and the United States. Simpro empowers our trade service customers to connect the office to the field, deliver exceptional customer service and gain invaluable insights with automated processes, streamlined workflows and in-depth business reporting.

 

First Things First - What We Can Offer You

• Responsible Time Off (Unlimited PTO)
• Opportunities for growth and development
• Second-to-none product training provided
• Comprehensive Medical, Dental, & Vision Benefits
• 401k/Retirement Plan with 6% employer match
• Flexible work environment
• Dog-friendly office environment
• Free parking
• Happy hours and office games

 

Position Summary 

We are currently seeking an enthusiastic Customer Support Representative to join the team to focus on assisting our customers with product-related questions, functions, and tasks, which will support the overall success of Simpro! To be successful in this role, you should be an excellent communicator who's able to earn our clients' trust. You should also be familiar with supporting software services.
 

What You'll Do

• Gain core Simpro Software knowledge to assist with operations tasks
• Use our internal systems to provide excellent phone, email, chat, and ticket support to our diverse range of clients
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Interact with customers to troubleshoot issues and answer questions about products, services, and policies
• Take ownership of problems and be dedicated to providing solutions for our clients
• Report on client support issues and opportunities, and assist in enhancing our training programs
• Contribute, inquire, and share knowledge with internal teams for product improvement

 

What You'll Bring 

• 1+ year of experience in similar customer service or support role
• Strong customer service and troubleshooting/problem-solving skills
• Strong communication and relationship-building skills
• High attention to detail regarding documentation and processes
• Ability to handle multiple priorities and changing schedules
• Eagerness and enthusiasm to learn
• Experience with CRM Salesforce and Google Suite a plus
• Experience supporting software services  

 

Core values required of all Simpro employees

While experience in the above areas will be highly considered, it's important to note they will be secondary to the person with the right determination, attitude and Simpro compatibility. Our culture and core values are very important to us:

 

• We Are One Team
• We Own It
• We Innovate
• We Care
• We Have Fun
• We Understand

 

Simpro is an equal opportunity employer, with a best-of-class on boarding program and a very supportive team environment. Visit simprogroup.com/au/company/careers to learn more about us and our values.

*Please note, no agencies will be accepted in the recruitment of this role. We would like to take this opportunity to thank all candidates for their application.

 

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