Customer Support Representative

We are a well-renowned customer acquisition, Customer Support, and business development service provider across the San Jose area. We firmly believe that personalized client and customer interactions bring a world of possibilities, brand loyalty, increased sales revenue, and customer retention. Our Customer Support Representative is the heart of what we do for our clients!

The main goal of our Entry Level Customer Support Representative is to ensure excellent customer service standards, appropriately and accurately answer inquiries, and complete sales / contract transactions to those inquiring customers. Our Entry Level Customer Support Representative thinks fast on their feet, possesses contagious energy, and maintains a high level of confidence in their knowledge and expertise with people.

Entry Level Customer Support Representative Core Responsibilities:

• Identify our customer's needs and recommend appropriate products and services that are individualized to their preferences
• Sustain and maintain relationships with all customer accounts based on trust and loyalty
• Be an expert in all product and service offerings, to better ensure appropriate Customer Support in handling questions and concerns
• Keep a spotless record of client and customer interactions and maintain records in accordance with company policy using our CRM software
• Work cohesively with other Entry Level Customer Support Representative and other internal team members to ensure all goals are met

Character Traits of our Next Entry Level Customer Support Representative:

• Initiative: ethical, optimistic, adaptable, self-starter
• Organization Skills: attention to detail, time management, self-management
• Learning: student mentality, learning attitude, learns from other Customer Support Representatives
• People Skills: professional, exemplary written and verbal, customer-focused

Experience and Education Requirements We ask our Entry Level Customer Support Representatives to have:

• A High School Diploma or GED equivalent is a must
• 1+ years of experience is highly recommended, but not required
• Confident in an entry-level position and a learning environment with mentorship from other Entry Level Customer Support Representatives and upper-level management
• Experience in a hospitality, warehouse, or team-focused environment is highly desirable
• Comfortability in a fast-paced environment

Job Type: Full-time

Pay: $850.00 - $1,300.00 per week

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Work Location: In person