It Customer Tech Support Project Manager

Description
The Publix Technology Services (PTS) Project Manager contributes to the successful delivery of hardware and configurable systems to support infrastructure projects for Publix Technology (PT) in the Retail and Corporate environment with a responsibility to:

• partner with PT > PTS Leadership and business area associates to identify, plan, and monitor the delivery and support efforts of their teams
• partner with project leaders and team members to develop the project plan, including scope, timeline, and budget
• ongoing project management, including maintaining the project plan and ensuring budgets, timelines, and scope are being managed properly
• evaluate, adjust, and share project information to support good decision-making and accurate reporting of status, schedule, and budget
• partner with project leaders to manage changes to scope, timeline, and project constraints
• ensure all appropriate areas are represented (PT, business areas, vendors, etc.) and that effective relationships are developed and maintained
• comprehend and facilitate adherence to processes that enable project delivery (e.g., information protection, hardware/software procurement, access, supplemental contracting)
• assist in identifying, examining, and reporting risks and issues; raising awareness and advising appropriate corrective action to reduce or eliminate impact to projects
• when needed, independently lead work efforts to analyze, develop or procure, and implement solutions
• foster and maintain cooperative relationships with other IT groups, supporting offices, business area customers, and vendor partners
• project maintenance and reporting (including SAP, BW reporting, Splunk, SQL reporting, but not limited to other associated apps)
• manage day to day activities of service providers to include the facilitation of weekly meetings, the creation of, analysis and publishing of performance metrics and actionable items to support the associated equipment category
• act as the second level escalation point for assigned service providers pertaining to issues or extended outages create, analyze, and provide relevant metric information to support operational decision making to the various IS teams.

Additional Information
Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.
Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.
***Relocation/Household Good Shipment Allowance will NOT be provided.***
Please note that Publix will not sponsor any hire for this position for an H-1B visa or permanent residence.
Year End Bonus
As a year-end bonus to associates, Publix issues one month's extra pay (pro-rated in the first year) each year if associate remains employed through issue date of the bonus check that year. This is calculated as a 13th month of pay in the Potential Annual Pay with Bonus line above.
Required Qualifications

• Associate degree in computer science, information science, communications; or other analytical discipline (or equivalent experience)
• minimum of five years' experience in the IT Industry in an analytical role, with responsibility for planning and executing projects
• knowledge of systems development and project management methodologies; and how they are employed to successfully deliver
• strong teamwork and interpersonal skills; ability to effectively communicate verbally and in writing with peers, managers, customers, and vendor partners
• competency in determining priority and managing time and quality in the execution of multiple concurrent projects and assignments
• ability to be flexible and handle stressful situations in a professional manner
• excellent verbal and written communication skills
• advanced skill in Microsoft SharePoint, Microsoft Teams, Microsoft Office, Microsoft Excel
• ability to work a variable work schedule as needed including nights, holidays, weekends, and extended hours to meet deadlines

Preferred Qualifications

• experience leveraging software tools designed to plan, execute, and monitor projects, e.g., Microsoft Project or similar applications
• SAP to include the call and inventory management modules
• PMI-PMP certifications