Customer Support Associate

```Duties```

- Answer incoming calls and provide assistance to callers in a professional and courteous manner

- Scheduling appointments for customers
- Respond to inquiries, resolve issues, and provide information to callers regarding products or services
- Transfer calls to appropriate departments or individuals as needed
- Maintain accurate and detailed records of all calls and customer interactions
- Follow call center scripts and guidelines to ensure consistent and quality customer service
- Handle escalated calls or difficult customers with patience and empathy
- Provide support for email inquiries as required
- Collaborate with team members to achieve individual and team goals

```Experience```
- Previous experience in a call center or customer service role required
- Strong communication skills, both verbal and written, with the ability to effectively interact with customers and colleagues
- Excellent problem-solving skills and the ability to think quickly on your feet
- Ability to multitask and navigate through multiple computer systems simultaneously
- Attention to detail and accuracy in data entry and record keeping

Ability to work independently as this is a fully remote position

Hourly pay $16 - $18 based on experience

Paid weekly via direct deposit

Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned by their supervisor.

Please note that we are an equal opportunity employer. We value diversity and encourage all qualified individuals to apply.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• On-the-job training
• Paid time off

Experience level:

• 5 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Office
• Remote

Location:

• Tucson, AZ (Required)

Work Location: Remote