Customer Support Associate

Are you passionate about delivering exceptional service and fostering lasting client relationships? Join our team as a full-time Customer Support Associate! We're seeking an enthusiastic individual who thrives on building rapport, values teamwork, and is dedicated to making a positive impact within our dynamic organization.

Pinnacle Performance Group is a sales and consulting agency that provides impactful and high-converting customer service and sales support solutions for various brands and businesses. We’ve recently signed new client partnerships and need to drastically expand our current Customer Support team to meet their demand. The right Customer Support Associate for the role is action-oriented, solution-focused, and thrives in a vigorous, powerhouse team environment.

Customer Support Associate Responsibilities:

• Engage customers with personalized, attentive assistance, offering comprehensive product and service details in a professional and amiable manner.
• Address customer inquiries promptly, employing effective questioning techniques to provide timely support and solutions.
• Independently manage multiple customer accounts, demonstrating proactive problem-solving skills and fostering customer satisfaction.
• Develop expertise in our product/service offerings and industry landscape, staying informed about competitive offerings.
• Collaborate within a diverse team environment, including the sales team, to ensure top-tier customer satisfaction.

Customer Support Associate Qualifications:

• Strong communication skills, both written and verbal, to convey information clearly and effectively.
• Exceptional attention to detail, organizational skills, and a commitment to accuracy.
• Curiosity-driven individual eager to learn and explore solutions with resilience.
• Problem-solving mindset, adept at overcoming challenges smoothly.
• Experience thriving in a fast-paced, customer-centric environment.
• Must have reliable transportation to and from our corporate office in Tucson

Preferred Experience:

• 1-2 years of experience in Customer Service, Relations, Support, Hospitality, or similar fields.
• Experience working in a customer or client-facing position that required thinking on your feet, delivering quality solutions, and building genuine relationships
• A degree in Communication, Business Management, Marketing, or Social Sciences is preferred, although not mandatory.

Join us in providing an exceptional customer experience and being part of a dedicated team committed to delivering exemplary results for our clients, customers, and fellow team members.

Job Type: Full-time

Pay: $40,000.00 - $52,000.00 per year

Experience level:

• 1 year
• 2 years
• Under 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

Work Location: In person