Customer Support Associate

We are located right outside of Chicago and are looking for the next great addition to our Customer Support Associate team. Our firm specializes in conceiving unmatched customer experiences and enhancing our client’s brand awareness. We have been fortunate enough to work directly with some of the most renowned household names across the globe. Over the years, we have helped our clients grow tremendously by devising innovative advertising, sales, and customer-focused campaigns that exceed the status quo.

Business is booming, and we need individuals with superior communication, problem-solving, and people skills to be a part of our entry-level Customer Support Associates team. Our Customer Service Associates are at the forefront of our consumer communications and play an integral role in our overall success.

Responsibilities of the Customer Support Associate:

• Regularly follow up with select customers and ensure any questions or concerns are adequately addressed
• Train directly with seasoned Customer Service Representatives and our management staff to develop best practices and master the basics of the entry-level role
• Master all client product knowledge to be able to educate consumers and suggest products and/or services that meet their needs and wants
• Use our POS system to build up consumer/service product packages and close sales when needed
• Display mastery of the entry-level Customer Service Representatives position by training newer representatives and team members
• Attend and participate in daily team meetings and contribute ideas towards bettering customer service efforts

Requirements of the Customer Support Associates:

• Bachelor’s degree in Communications, Business, or other related fields is preferred, but not required
• At least 1-2 years of experience working in customer service or different consumer-facing environment
• Proficient communication skills to communicate effectively with consumers as well as internally with the team
• Must possess a student mentality to receive proper training and succeed within the role of the Customer Support Associate

We genuinely appreciate your interest in our company and cannot wait to receive your application. Once we receive your resume, a member of our Human Resources and Talent Acquisition team will connect with you in one to three business days.

Job Type: Full-time

Pay: $700.00 - $1,100.00 per week

Benefits:

• On-the-job training
• Professional development assistance

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Office

Work Location: On the road